Senior Billing Analyst Software Operations · Derby

Giacom Group; Derby; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a Senior Bureau Billing Analyst to manage and support accurate billing processes. The role involves building client relationships, resolving complex billing queries, and mentoring junior team members. Candidates must demonstrate analytical expertise and attention to detail, with opportunities for professional growth and learning.

Benefits

Investment in career development

No dress code

25 days annual leave plus bank holidays

Pension plan

Complimentary refreshments in offices

Qualifications

• Experience with telecoms billing processes and industry standards.
• Proven ability to manage multiple billing cycles accurately.
• Demonstrable experience in a client-focused environment.

Responsibilities

• Manage complex monthly billing cycles with accuracy.
• Build strong client relationships and resolve billing queries.
• Identify process improvements to enhance team efficiency.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication

Stakeholder engagement

Time management

Education

Experience using billing systems aBILLity and/or Affinity

Experience managing complex billing for large accounts

Tools

Excel

Outlook

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Bureau Billing team deliver accurate, timely billing for telecoms and IT services, aligned with each client’s contract. Acting as an extension of our clients’ billing departments, we ensure industry best practices are followed and maintain the highest standards of accreditation.

As a Senior Bureau Billing Analyst, you’ll play a key role in delivering precise billing and supporting the wider team. You'll manage day-to-day billing tasks, offer insights to help clients improve profitability, and may mentor junior team members as needed. A strong eye for detail and a commitment to accuracy are essential.

What you'll be doing

• Manage complex monthly billing cycles with accuracy and efficiency.
• Build strong client relationships and ensure high levels of service.
• Resolve complex billing queries and provide insightful reporting.
• Identify process improvements and support team development.
• Contribute to team projects and offer leadership support when needed.

Your Experience

• Demonstrable experience of using billing systems aBILLity and / or Affinity.
• Confident using Excel, Outlook, and other associated programmes.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Proven ability to thrive in fast-paced, client-focused environments.
• Well-organised with great time management and attention to detail.
• Knowledge of telecoms billing processes and industry standards.
• Experience managing complex billing for large customer accounts is desirable.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.