SME Billing Analyst

Yü Group PLC; Nottingham; On-site; GBP 30,000 - 37,000; Part time

Job summary

Yü Group PLC is seeking an SME Billing Analyst in Nottingham to enhance operational efficiency within their dynamic team. This role involves handling customer accounts, resolving billing issues, and collaborating across departments. The ideal candidate will have strong analytical skills and a passion for delivering excellent service in a rapidly growing company.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Long service recognition

Death in service and critical illness cover

Qualifications

• Effective decision-making skills.
• Preferably experience in the energy/metering industry.
• Great communication and interpersonal skills.

Responsibilities

• Resolving specific customer accounts within agreed service level agreements.
• Supporting end to end delivery of designated Billing Portfolio.
• Working alongside departments to resolve complex billing queries.

Skills

Analytical

Communication

Problem Solving

Attention to Detail

Job description

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Description

Reports to: SME Billing Team Leader

Location: Nottingham

Working hours: Monday to Friday, 37.5 hours a week

We are looking for a SME Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.

It would be desirable if you had energy industry experience, but this is not essential. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio.
• Support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries.
• Account set up of large customer multi-sites in billing system for group billing.
• Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.
• Liaise with External agents to resolve complex Industry/Billing exceptions. Assisting technical Leads with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met.
• Ability to work under pressure and manage multiple deadlines.
• To be able to build effective inter-departmental working relationships. Be flexible and a strong team player, as the role will develop over time.
• Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software.
• Experience in dealing with DC/DC/MOP & DNO is desirable.
• Exposure to industry Data flows with a good understanding of industry interaction is also desirable.
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision-making skills to manage technical workload.
• Experienced – you’ve preferably worked in the energy/metering industry.
• Great communicator – you have first-rate communication and interpersonal skills.
• Ambitious – you don’t just want another job, you want a career opportunity.
• Analytical – Naturally curious with an immaculate attention to detail.
• Motivated – you have a “can do” attitude and love to see success.
• Team player – you enjoy working closely with a team to help them develop.
• Flexible – you’re a strong team player who can adapt as the role and business develops.
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• Travel Loan Scheme
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more
  
  

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Utilities

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