Senior Benefit Programs Lead & Mentor

Commonwealth Of Virginia; Winchester; On-site; GBP 49,000 - 68,000; Full time

Job summary

Commonwealth of Virginia seeks a Benefit Programs Specialist IV to lead complex eligibility determinations and manage program administration within the Benefits division. The role emphasizes accuracy, leadership, and collaboration with partners to serve clients effectively.

Responsibilities include training and mentoring staff, conducting interviews, processing applications, maintaining case records, and preparing reports.

Qualifications

• Three years of performance rating of acceptable or higher as Benefit Program Specialist (any level) or similar position in a government social services agency
• Thorough knowledge of benefit programs and supervisory/training experience
• Ability to exercise independent judgment and provide leadership in a team environment

Responsibilities

• Registers applications for various government programs and schedules initial interviews
• Interviews applicants for assistance and determines eligibility
• Processes applications for financial assistance and determines benefit levels
• Maintains accurate client case records and prepares program reports
• Represents the agency in the community and coordinates training for staff
• Provides training to eligibility workers and mentors new staff

Skills

Leadership

Interviewing

Data analysis

Communication

Public service knowledge

Team leadership

Education

Public sector experience

Job description

Commonwealth of Virginia seeks a Benefit Programs Specialist IV to lead complex eligibility determinations and manage program administration within the Benefits division. The role emphasizes accuracy, leadership, and collaboration with partners to serve clients effectively.

Responsibilities include training and mentoring staff, conducting interviews, processing applications, maintaining case records, and preparing reports.