Senior Benefit Programs Eligibility Specialist

Commonwealth Of Virginia; Winchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

Commonwealth Of Virginia is seeking a Benefit Programs Specialist II to handle eligibility determinations, client interviews, and referrals for financial assistance programs. The role requires strong communication, data accuracy, and adherence to state guidelines in a public service setting.

The position involves training, case management, and coordinating with other agencies, with occasional field duties and documentation responsibilities across multiple programs.

Qualifications

• Education and/or experience as required for Benefit Programs roles.
• Valid driver’s license and ability to complete state training.
• Ability to read, write, and speak English clearly; bilingual preferred.
• Experience with public service programs and benefit programs is helpful.

Responsibilities

• Completes required State and in-house training on various government programs.
• Registers applications for various government programs, executes system searches and schedules initial interviews.
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations.
• Engages client in a positive working relationship and explains benefit programs.
• Processes applications for financial assistance and determines eligibility within deadlines.
• Monitors cases for changes and reflects benefit level changes within guidelines.
• Maintains accurate client case records and prepares program reports.
• Evaluates data for completeness, verifies accuracy, and refers potential fraud.
• Provides information about other community resources and makes referrals.
• Represents the agency in community outreach and supports emergency shelter operations if needed.
• Completes casework with increasing independence and seeks supervision only for complex cases.

Job description

Commonwealth Of Virginia is seeking a Benefit Programs Specialist II to handle eligibility determinations, client interviews, and referrals for financial assistance programs. The role requires strong communication, data accuracy, and adherence to state guidelines in a public service setting.

The position involves training, case management, and coordinating with other agencies, with occasional field duties and documentation responsibilities across multiple programs.