International Benefits Knowledge Integration Manager – Vice President

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking an International Benefits Knowledge Integration Manager to bridge technical plan design with employee understanding. You will unify benefits content across channels and vendor platforms, coordinating with Communications, Content, and Employee Experience teams.

You will distill complex plan details into accessible information, ensuring accuracy and consistency across regions and languages, and drive improvements to reduce inquiries.

Qualifications

• Strong verbal and written communication skills with a customer-focused approach.
• Ability to organize vast amounts of program data into a structured format and manage projects across locations.
• Proven ability to work as a peer to Communications and Content professionals.

Responsibilities

• Serve as the main point of contact / subject matter expert as it relates to benefit information that is employee facing.
• Distill complex plan documents, legal requirements, and global policies into structured, manageable information that is easily deployed.
• Ensure benefits expertise is reflected across all engagement channels and vendor platforms.
• Collaborate with Benefits administration vendors for enrollment and eligibility platforms for major regions; review content for accuracy and consistency.
• Work with Human Resources Communications and Employee Experience teams to align campaigns with current plan details.
• Create and maintain a centralized repository for all benefit program details with consistent explanation across regions/languages.
• Drive engagement and understanding of benefits content by measuring usability and reducing inquiries.
• Represent the Benefits team in cross-functional planning sessions to prioritize benefits perspective in new tools.

Skills

Communication skills

Program management

Global benefits knowledge

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree

Job description

The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding.

As the International Benefits Knowledge Integration Manager, you will be the core link between the Benefits team and our partners in Communications, Content, and Employee Experience. Your core responsibility and objective is to ensure our comprehensive benefits knowledge is accurately and consistently reflected across all channels, enrollment and eligibility vendor platforms, and employee touchpoints. This role has a dotted line reporting relationship to the Executive Director of U.S. Benefits.

Job Responsibilities:

• Serve as the main point of contact / subject matter expert as it relates to benefit related information that is employee facing
• Distill complex plan documents, legal requirements, and global policies into structured, manageable information that is easily deployed.
• Ensure that benefits expertise is correctly reflected across all engagement channels, including ourEmployee Experience Platform, mobile apps, and internal social tools.
• Partner with the Benefits team and Benefits administration vendors for enrollment and eligibility platforms for our largest countries, reviewing and providing context to vendor-provided content on their websites and communication materials to help ensure benefits information is accurate, consistent, and appropriately tailored for our employee experience.
• Work directly with Human Resources Communications and Employee Experience teams to ensure their creative campaigns are rooted in deep benefits expertise and reflect current plan technicalities.
• Create and maintain a centralized, organized repository for all benefit program details, ensuring a consistent approach to how benefits are explained and accessed regardless of region or language.
• Drive engagement and understanding of benefits content by measuring usability and implementing improvements to reduce call center inquiries.
• Represent the Benefits team in cross-functional planning sessions, ensuring that the "benefits perspective" is prioritized during the development of new employee tools or platforms.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree.
• Solid experience in corporate benefits or benefits consulting including working across locations or regions.
• Deep experience in global health, welfare, and retirement programs. You must be able to read a plan document and immediately identify the key takeaways for an employee.
• Ability to organize vast amounts of program data into a structured format and strong program management and organizational skills
• Proven ability to work as a peer to Communications and Content professionals, navigate across complex situation and multiple stakeholders
• Strong verbal and written communication skills with a customer-focused approach.
• Exceptional attention to detail, specifically regarding version control and the accuracy of technical data across multiple digital surfaces.