Senior Banking Customer Care Specialist

Barclays; Oxford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Senior Customer Service Advisor to support Retail Banking customers in branch or at local hubs. You will provide expert guidance, resolve complex queries, and demonstrate empathy in every interaction.

The role includes working five days a week, including some weekends, with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance and income protection.

Qualifications

• Provide exceptional customer service while resolving complex customer needs.
• Handle multiple channels: chat, email and phone.
• Collaborate with Barclays teams to improve customer care processes.

Responsibilities

• Provide customer service through various channels including chat, email and phone to Barclays Retail Banking customers.
• Resolve more complex or specific customer needs with personalised solutions.
• Collaborate with cross-bank teams to align and integrate customer care processes.
• Identify areas for improvement and provide recommendations to change in customer care processes, plus coaching for colleagues.
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolve inquiries related to accounts, balances, transactions and payments.
• Develop reports and presentations on customer care performance for senior stakeholders.
• Track industry trends to implement best practices for efficiency and effectiveness.

Job description

Barclays is seeking a Senior Customer Service Advisor to support Retail Banking customers in branch or at local hubs. You will provide expert guidance, resolve complex queries, and demonstrate empathy in every interaction.

The role includes working five days a week, including some weekends, with a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance and income protection.