Personal Banker: Expert Support & Branch Guidance

Barclays; Huddersfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Personal Banker to assist Retail Banking customers in branch or local hubs, bringing empathy and a passion for helping people to every interaction.

You will join our Customer Care team, work 5 days per week including some weekends, and start with a salary of £27,700. A comprehensive benefits package includes pension, private medical insurance, life insurance and income protection, plus full training and team support.

Qualifications

• Experience delivering customer service across channels (in person, chat, phone, email).
• Strong communication and relationship-building abilities with customers and colleagues.
• Ability to understand and resolve complex customer queries with empathy and accuracy.

Responsibilities

• Provide excellent customer service across multiple channels (in branch, chat, email, phone).
• Resolve complex customer needs with personalised solutions and guidance.
• Collaborate with bank teams to ensure consistent customer care processes.
• Identify and contribute ideas to improve customer care procedures and controls.
• Prepare and communicate customer care performance insights to stakeholders.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Job description

Barclays is seeking a Personal Banker to assist Retail Banking customers in branch or local hubs, bringing empathy and a passion for helping people to every interaction.

You will join our Customer Care team, work 5 days per week including some weekends, and start with a salary of £27,700. A comprehensive benefits package includes pension, private medical insurance, life insurance and income protection, plus full training and team support.