Senior Banking Customer Care Advisor

8192 Barclays Bank UK PLC; Grays; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank UK PLC in Grays is seeking a Senior Customer Service Advisor to deliver exceptional service across chat, email and phone. You will resolve complex customer needs with personalised care and collaborate with cross-functional teams to enhance customer care processes.

The role requires handling diverse queries, contributing to risk-aware operations, and presenting care performance insights. Competitive salary supported by standard Barclays benefits.

Qualifications

• Experience in customer service roles.
• Ability to handle complex customer needs and provide personalised resolutions.
• Comfort with multi-channel customer interactions (chat, email, phone).

Responsibilities

• Provide customer service through chat, email and phone.
• Resolve complex, specific customer needs with personalised resolutions.
• Collaborate with teams across the bank to align customer care processes.
• Identify areas for improvement and provide recommendations for change in customer care processes.
• Develop and implement customer care procedures and controls to mitigate risks.
• Resolve inquiries related to bank products and services, including balances, transactions and payments.
• Develop and deliver reports and presentations on customer care performance to senior stakeholders.
• Identify industry trends to improve customer care efficiency and effectiveness.

Skills

Customer service

Communication skills

Multi-channel support

Problem solving

Empathy

Job description

Barclays Bank UK PLC in Grays is seeking a Senior Customer Service Advisor to deliver exceptional service across chat, email and phone. You will resolve complex customer needs with personalised care and collaborate with cross-functional teams to enhance customer care processes.

The role requires handling diverse queries, contributing to risk-aware operations, and presenting care performance insights. Competitive salary supported by standard Barclays benefits.