Senior B2B CRM Specialist

Just Eat Takeaway.com; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Just Eat Takeaway.com seeks a Senior CRM Specialist to enhance partner engagement through strategic CRM use. The role combines data insights with marketing automation to drive partner loyalty and commercial growth, requiring technical expertise and collaborative prowess in a dynamic environment.

Benefits

Dynamic work environment

Supportive and fun culture

Commitment to inclusion and diversity

Qualifications

• Experience with large ESPs, preferably SFMC.
• Technical knowledge of HTML, CSS, SQL.
• Ability to manage tight deadlines independently.

Responsibilities

• Own omni-channel campaigns within SFMC including email, SMS.
• Analyze CRM data for targeted marketing strategies.
• Ensure data integrity and troubleshoot system issues.

Skills

Data-driven

Stakeholder management

Email marketing

CRM tools

Problem solving

Attention to detail

Tools

Salesforce Marketing Cloud

HTML

CSS

SQL

Ampscript

Job description

Ready for a challenge

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.

About this role

As a Senior CRM Specialist in the Partner Marketing team, you will play a pivotal role in driving partner engagement and success through strategic use of CRM technology and data insights. Focused on improving the partner journey, you will work to enhance the experience for Just Eat Takeaway’s diverse global network of restaurant, grocery and convenience partners.

We are looking for a tech-savvy, data-driven professional who can leverage CRM tools and marketing automation to create meaningful, personalized email campaigns and always-on journeys that resonate with our partners. By analyzing partner behavior, you’ll develop targeted strategies to optimize existing programs and introduce new initiatives that foster long-term partner loyalty and commercial growth.

These are some of the key ingredients to the role:

• Own and execute all aspects of omni-channel campaigns within SFMC, including email, SMS, WhatsApp and landing pages.
• Drive the design, implementation, and global adoption of new Salesforce functionalities, optimize workflows, and lead CRM integration with other tools and systems to create a seamless partner experience.
• Work collaboratively with internal stakeholders (marketing, product, data, and engineering) to develop and deploy campaigns and automations that deliver a positive and error-free user experience.
• Own and execute on automated and triggered journeys to consistently deliver key messages and drive sustainable and recurring actions and impact
• Provide ongoing support, conduct training on processes and best practices, and troubleshoot issues to ensure optimal Salesforce performance
• Ensure data integrity by monitoring deliverability, cleaning partner data, and troubleshooting system issues, collaborating with technical teams as needed.
• Analyze CRM data to propose standardized (campaign) tactics and develop strategies to segment partners based on behavior, demographics, and patterns for targeted, personalized marketing campaigns/journeys.

What will you bring to the table?

• You have experience using a large ESP (preferably SFMC) and experience in building, managing and deploying marketing automations
• You enjoy building both a basic newsletter as well as a complex partner journey with liquid logic
• You have advanced technical knowledge of HTML, CSS, SQL, and/or Ampscript.
• You are comfortable and motivated working in a fast-paced, collaborative environment, with strong stakeholder management skills.
• You’re extremely organized, can problem solve independently and are comfortable managing tight deadlines without sacrificing attention to detail
  

At JET, this is on the menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

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