Senior Automotive Service Advisor | £40k+ OTE, Pension & Car Purchase

Focus Resourcing Limited; Basildon; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee car purchase scheme

Repair discount scheme

Bonus plan

Job summary

Focus Resourcing Limited is seeking an experienced Automotive Service Advisor in Basildon. The role involves coordinating vehicle services, understanding customer needs, and liaising with the workshop team to meet scheduled times.

A strong customer service mindset and excellent communication skills are essential. The position offers a salary of £30,000–£35,000 with OTE £40,000–£45,000, plus perks such as a pension, life assurance, employee car purchase scheme and a repair discount scheme.

Qualifications

• Strong customer service focus and passion for helping customers.
• Excellent communication via telephone and in person.
• Comfort with learning new computer systems and software.

Responsibilities

• Arrange vehicle services via telephone and in-person contact.
• Understand customer requirements and address concerns.
• Manage and follow up work in progress with workshop team to meet timeframes.
• Notify customers of additional services or costs.
• Arrange alternative transport for customers.

Skills

Customer service

Communication

Telephone skills

Face-to-face interaction

Computer literacy

Job description

Focus Resourcing Limited is seeking an experienced Automotive Service Advisor in Basildon. The role involves coordinating vehicle services, understanding customer needs, and liaising with the workshop team to meet scheduled times.

A strong customer service mindset and excellent communication skills are essential. The position offers a salary of £30,000–£35,000 with OTE £40,000–£45,000, plus perks such as a pension, life assurance, employee car purchase scheme and a repair discount scheme.