Senior Associate, Corporate Actions – Client Experience

JPMorganChase; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

J.P. Morgan in London seeks a Senior Associate to translate client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa, coordinating with client service, operations, product, technology, and coverage teams.

You will help shift from reactive issue handling to proactive, data-led execution, embedding strong governance and control practices across the corporate actions ecosystem.

Qualifications

• Experience in business management or operations transformation within financial services.
• Strong understanding of corporate actions and asset servicing concepts.
• Proven ability to lead through influence across cross-functional teams.
• Strong analytical and problem-solving skills; able to translate data into insight and plans.
• Excellent written and verbal communication for senior audiences.
• Disciplined governance, controls and delivery with high ownership.

Responsibilities

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery.
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain reporting linking client experience to operational performance and risk indicators.
• Deliver senior-ready narratives explaining actions, rationale, and expected outcomes.
• Lead cross-functional initiatives to simplify workflows, reduce rework, and improve transparency.
• Drive governance, operating rhythm, and stakeholder alignment.

Skills

Client experience

Governance

Cross-functional collaboration

Analytical thinking

Communication skills

Problem solving

Attention to detail

Job description

J.P. Morgan in London seeks a Senior Associate to translate client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa, coordinating with client service, operations, product, technology, and coverage teams.

You will help shift from reactive issue handling to proactive, data-led execution, embedding strong governance and control practices across the corporate actions ecosystem.