Senior Associate, Corporate Actions Experience & Improvement

Fairygodboss; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a Senior Associate to lead the corporate actions client experience across Europe, the Middle East and Africa, translating client feedback into a measurable improvement roadmap and strengthening governance with global partners.

You will collaborate with client service, operations, product, technology and coverage teams to align priorities, improve predictability, and drive proactive, data-led execution in a complex environment.

Qualifications

• Experience in business management, client experience, operational strategy, or operations transformation within financial services.
• Strong understanding of corporate actions and asset servicing concepts, including event-driven processing and election deadlines.
• Proven ability to lead through influence and deliver outcomes across complex, cross-functional stakeholder groups.
• Strong analytical and problem-solving skills, with the ability to convert data and feedback into insight, prioritization, and execution plans.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for senior audiences.
• Disciplined approach to governance, controls, and delivery, with high ownership and attention to detail.
• Ability to manage multiple priorities while maintaining quality, follow-through, and a client-centric mindset.

Responsibilities

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery.
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain recurring reporting that links client experience to operational performance and risk indicators.
• Deliver senior-ready narratives that explain what is happening, why it matters, actions underway, decisions needed, and expected outcomes.
• Lead cross-functional initiatives that improve end-to-end service delivery by simplifying workflows, reducing rework, and improving transparency.
• Drive change discipline through clear governance, operating rhythm, action tracking, and stakeholder alignment.
• Partner with regional and global stakeholders to ensure initiatives are coordinated, scalable, and aligned to client and business priorities.
• Embed a strong control mindset into improvement efforts by strengthening documentation, accountability, and sustainable execution.
• Promote a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem.

Skills

Client experience leadership

Stakeholder management

Cross-functional collaboration

Governance & controls

Data-driven decision making

Analytical problem solving

Tools

Dashboards

Governance forums

Job description

J.P. Morgan is seeking a Senior Associate to lead the corporate actions client experience across Europe, the Middle East and Africa, translating client feedback into a measurable improvement roadmap and strengthening governance with global partners.

You will collaborate with client service, operations, product, technology and coverage teams to align priorities, improve predictability, and drive proactive, data-led execution in a complex environment.