Senior Associate, Corporate Actions Client Experience

JPMorgan Chase & Co.

Bournemouth

On-site

GBP 65,000 - 90,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks a Senior Associate in Corporate Actions Client Experience to translate client feedback into a measurable improvement roadmap across Europe, the Middle East and Africa, with awareness of global dependencies.

You will partner with client service, operations, product, technology and coverage teams to align priorities, improve predictability and strengthen the control environment through disciplined execution.

Qualifications

Experience in business management or operations transformation within financial services.
Strong understanding of corporate actions and event-driven processing.
Ability to lead through influence across cross-functional stakeholder groups.
Excellent written and verbal communication for senior audiences.
Disciplined governance, controls, and delivery with high ownership.

Responsibilities

Establish structured approach to capturing client feedback across corporate actions service delivery.
Translate pain points into a prioritized roadmap with clear outcomes and owners.
Design and maintain reporting linking client experience to performance and risk indicators.
Deliver senior-ready narratives explaining actions, decisions, and outcomes.
Lead cross-functional initiatives to simplify workflows and improve transparency.
Drive governance through clear operating rhythms, action tracking, and alignment.
Collaborate with regional and global stakeholders to coordinate initiatives.