Senior Corporate Actions Client Experience Specialist

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in London seeks a Senior Associate for Corporate Actions Client Experience to translate client voices into a measurable improvement roadmap across Europe, the Middle East and Africa.

You will partner with client service, operations, product, technology, and coverage teams to align priorities, improve predictability, and strengthen governance. You will help shift the operating model from reactive issue handling to proactive, data-led execution, embedding a strong control

Qualifications

• Experience in business management, client experience, or operations transformation within financial services.
• Strong understanding of corporate actions, event-driven processing, and deadlines.
• Ability to lead through influence and deliver outcomes across cross-functional teams.
• Strong analytical and problem-solving skills with data-to-insight capabilities.
• Excellent written and verbal communication, able to simplify complex topics for senior audiences.
• Disciplined governance, controls, and delivery with high ownership and attention to detail.
• Ability to manage multiple priorities while maintaining quality and client focus.

Responsibilities

• Establish a structured approach to capturing and actioning client feedback across corporate actions service delivery.
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain recurring reporting linking client experience to operational performance and risk indicators.
• Deliver senior-ready narratives explaining status, impact, actions, decisions, and outcomes.
• Lead cross-functional initiatives that simplify workflows, reduce rework, and improve transparency.
• Drive change discipline through governance, operating rhythm, action tracking, and stakeholder alignment.
• Partner with regional and global stakeholders to coordinate initiatives aligned to client and business priorities.
• Embed strong control mindset by strengthening documentation, accountability, and sustainable execution.
• Promote ownership and high standards across the corporate actions ecosystem.

Skills

Business management

Client experience

Operational strategy

Operations transformation

Corporate actions knowledge

Influence & leadership

Analytical thinking

Written & verbal communication

Governance & controls

Multitasking

Job description

JPMorgan Chase & Co. in London seeks a Senior Associate for Corporate Actions Client Experience to translate client voices into a measurable improvement roadmap across Europe, the Middle East and Africa.

You will partner with client service, operations, product, technology, and coverage teams to align priorities, improve predictability, and strengthen governance. You will help shift the operating model from reactive issue handling to proactive, data-led execution, embedding a strong control