Senior Associate, Corporate Actions-Client Experience Lead

JPMorgan Chase & Co.; Christchurch; On-site; GBP 75,000 - 115,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate for the Corporate Actions client experience team in Europe, Middle East, and Africa.

You will translate client voices into a measurable improvement roadmap, partnering with client service, operations, product, technology, and coverage groups to improve predictability and strengthen controls. You will drive governance, create dashboards, and deliver senior-ready narratives that explain actions, outcomes, and required decisions, while embedding a

Qualifications

• Demonstrated experience in business management, client experience, operational strategy, or operations transformation within financial services.
• Strong understanding of corporate actions and asset servicing concepts, including event-driven processing and election deadlines.
• Proven ability to lead through influence and deliver outcomes across complex, cross-functional stakeholder groups.
• Excellent written and verbal communication skills, including the ability to simplify complex topics for senior audiences.

Responsibilities

• Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery.
• Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures.
• Design and maintain recurring reporting that links client experience to operational performance and risk indicators.
• Deliver senior-ready narratives that explain what is happening, why it matters, actions underway, decisions needed, and expected outcomes.
• Lead cross-functional initiatives that improve end-to-end service delivery by simplifying workflows, reducing rework, and improving transparency.
• Drive change discipline through clear governance, operating rhythm, action tracking, and stakeholder alignment.
• Partner with regional and global stakeholders to ensure initiatives are coordinated, scalable, and aligned to client and business priorities.
• Embed a strong control mindset into improvement efforts by strengthening documentation, accountability, and sustainable execution.
• Promote a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem.
• Strong analytical and problem-solving skills, with the ability to convert data and feedback into insight, prioritization, and execution plans.
• Demonstrated experience in business management, client experience, operational strategy, or operations transformation within financial services

Skills

Client experience

Cross-functional collaboration

Operational strategy

Data analysis

Communication

Problem-solving

Tools

Management reporting

Dashboards

Executive governance routines

Job description

JPMorgan Chase & Co. is seeking a Senior Associate for the Corporate Actions client experience team in Europe, Middle East, and Africa.

You will translate client voices into a measurable improvement roadmap, partnering with client service, operations, product, technology, and coverage groups to improve predictability and strengthen controls. You will drive governance, create dashboards, and deliver senior-ready narratives that explain actions, outcomes, and required decisions, while embedding a