Senior Assistant Technical Officer

NHS; West Bromwich; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a Senior Assistant Technical Officer to support anticoagulation services. The role requires delivering high-quality patient care and involves near-patient testing and phlebotomy. Candidates must have a full UK driving licence and experience in customer service, ideally within the NHS. The position offers flexibility in working patterns and comprehensive training.

Qualifications

• Good education standard, GCSE English and Maths minimum Grade C.
• Previous NHS or customer service experience.

Responsibilities

• Near-patient testing and phlebotomy in clinics and patients' homes.
• Clerical and IT tasks as needed.

Skills

Customer service

Communication

Education

GCSE English and Maths minimum Grade C

Tools

ECDL

Job description

Job summary

We are seeking to recruit a Senior Assistant Technical Officer to support our team of scientists and nurses in the delivery of anticoagulation across our Trust.

Providing a high-quality, patient-centred service is important to us. The successful candidate will demonstrate previous experience in delivering high-quality service to the public, preferably within the NHS.

A full UK driving licence is required, as the service has a fleet of cars for delivery purposes.

Core hours: 8:00am - 4:00pm, Monday to Friday. Flexibility is required.

Main duties of the job

The duties include near-patient testing, phlebotomy in hospital and community anticoagulant clinics, patients' homes, as well as clerical and IT tasks as needed.

Previous phlebotomy experience and familiarity with Trust IT systems are advantageous, but comprehensive training will be provided.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country—one of the country's most culturally diverse areas. We are a friendly, welcoming place where you can belong and grow.

We care for our patients, our population, and our staff.

Our values—Ambition, Respect, and Compassion—are central to our identity. They guide our interactions, patient care, and respect for diversity.

Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." This inspires us daily and makes us unique.

We aim for our workplace to feel like more than just a job—a place where you belong, feel safe, and can develop your career freely. When we say "with you all the way," we truly mean it. Visit our website to learn more about our ambitions and people plans.

Job details

• Date posted: 15 May 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,625 to £25,674 per annum (pro rata)
• Contract: Permanent
• Working pattern: Full-time, Part-time, Flexible working
• Reference number: 381-CT-7172077
• Location: Sandwell Health Campus, Lyndon, West Bromwich, B71 4HJ

Job responsibilities

For full details, see the attached job description and person specification.

Person Specification

Essential

• Good education standard, GCSE English and Maths minimum Grade C
• UK Driving Licence

Desirable

• ECDL
• Customer service or administrative qualifications

Experience

• Essential: NHS or customer service experience

• Desirable: Clinical support, laboratory experience, phlebotomy skills

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required to check for any criminal convictions.

Employer details

Sandwell and West Birmingham NHS Trust

Address: Sandwell Health Campus, Lyndon, West Bromwich, B71 4HJ

Website: https://www.swbh.nhs.uk/