Band 3 Assistant Technical Officer

Transformationunitgm; Birmingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization in Birmingham is seeking a Band 3 Assistant Technical Officer to support radiology procedures. The role involves reception duties, equipment maintenance, and training new staff. Join a dedicated team committed to high-quality patient care and professional development.

Benefits

Full NHS terms and conditions

Extensive holidays

Attractive relocation payment

Discounts for local and national retailers

Dedicated well-being services

Flexible working

Qualifications

• Experience of working with a wide range of professionals.
• Experience of working with both clinical and nonclinical profession.

Responsibilities

• Undertaking reception duties and updating patient information.
• Troubleshooting breakdowns on the processors within the hospital.
• Training new members of staff within the x-ray department.

Skills

Customer Services

Organisational Skills

Problem Solving

Teamwork

Initiative

Education

Relevant experience in a hospital setting

Previous administrative experience

Tools

IPM

PAS

RIO

PACS

RIS

Job description

Main area Assistant Technical Officer Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Part time 30.0) Job ref 820-7052334-DEN-A

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Birmingham Dental Hospital Town Birmingham Salary £24,625 - £25,674 per annum Salary period Yearly Closing 21/05/2025 23:59 Interview date 10/06/2025

Band 3 Assistant Technical Officer

Band 3

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Thepostholderwillactintheroleof Radiographerhelperandwillassistthe Consultant Radiologistin Ultrasound and Fine Needle Aspiration procedures. The post combines phosphor plate and dark room processing with clerical duties in a busy specialisedRadiologyDepartment.Thereisalsoaresponsibilityforthemaintenance,chemical changing and Quality Assurance of the processors used for teaching undergraduate and other trainees.

Main duties of the job

Undertaking reception duties greeting patients and checking patient details on arrival and updating Radiology information system in accordance with departmental guidelines. Ensuring that all information entered into the patient administration system is up to date and accurate.Responsible for troubleshooting/problem solving for any breakdowns on the processors within the hospital. Reporting any defects of equipment. Monitoring of radiology bdh xray account and datix equipment updates. Training new members of staff within the x-ray department, organising and providing practical training for Dental Nurse student.

Receiving phone calls from patients and external hospitals answering, there will also be the need to speak to the radiography staff regarding patients and queries from the Clinics. Booking appointments for patients with suspected malignancies in accordance with the two week cancer wait target and dealing with associated queries.

Working for our organisation

Our radiology department is made up of Radiologist, Radiographer and support staff, we work together to ensure high quality patient care. Each member of the team bring their expertise contributing to the professional environment. Our team regularly have huddles to discuss daily priorities and challenges ensuring a smooth workflow and a positive atmosphere. We encourage staff to pursue continual professional development through training and opportunity for career progression.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

Preparing rooms/bays to receive patients selecting the correct holders and imaging plates.

Standing for long periods of time when assisting or chaperoning the Radiographers x-ray during imaging procedures processing phosphor plates and re-bagging plates, labelling images correctly on SidexisPa’s, Dental Panoramic Tomograms (DPT’s) and Cephalostats are copied for Consultants, students, external hospitals, General Dental Practitioners (GDP’s) and for private patients. This involves either physically copying the films or scanning and producing a digital image. Producing identifying labels for them and labelling them as copies.

Person specification

Qualifications/Training

Experience

• Relevant experience in a hospital setting
• Experience of working with a wide range of professionals.
• Relevant experience of Digital systems
• Previous Customer Services experience, working within a customer focused setting
• Experience of working with both clinical and nonclinical profession
• Relevant organisational skills
• Previous administrative experience
• IPM, PAS, RIO & PACS/RIS experience
• Previous experience as Darkroom Technician
• Experience of with working with general public

Skills/knowledge

• Ability to demonstrate knowledge of NHS access targets and timescales, particularly those that apply to hospital dentistry
• Familiarity with medical and surgical patient treatment pathways
• Ability to use own initiative and prioritise workload in a methodical approach to work
• Ability to work as a member of a team.
• Willingness to learn and progress
• Ability to follow tasks through to completion
• Ability to work under pressure
• Ability to suggest and implement new procedures

Other job requirements

• Helpful
• Compassionate manner towards patients, carers and relatives

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***