Senior Assistant Manager: Lead Ops & Guest Experience

Parogon Group; Greater London; Hybrid; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Restaurant discount

Birthday gift £50

Training opportunities

Employee assistance program

Job summary

Parogon Group is seeking a Senior Assistant Manager to elevate operational excellence, guest experiences, and people development at our Greater London restaurant. You will lead both floor and back-of-house teams, drive service quality, and mentor staff to deliver memorable dining moments.

The role focuses on coordinating front and back-of-house operations, fostering a collaborative culture, and delivering consistent results in a fast-paced environment.

Qualifications

• Strong leadership and people-management skills.
• Ability to drive exceptional guest experiences.
• Proven track record in operations and service flow.
• Commitment to coaching and developing restaurant teams.

Responsibilities

• Lead front and back of house operations to ensure seamless service.
• Drive guest satisfaction through consistent, high-quality service and standards.
• Coach, mentor, and develop team members to reach their potential.
• Coordinate service flow to maintain timing and efficiency during peak periods.

Skills

Leadership

Guest experience

Operations coordination

People development

Job description

Parogon Group is seeking a Senior Assistant Manager to elevate operational excellence, guest experiences, and people development at our Greater London restaurant. You will lead both floor and back-of-house teams, drive service quality, and mentor staff to deliver memorable dining moments.

The role focuses on coordinating front and back-of-house operations, fostering a collaborative culture, and delivering consistent results in a fast-paced environment.