Senior Assistant Manager: Guest Experience & Ops Leader

Parogon Group; Birmingham; On-site; GBP 30,000 - 42,400; Full time

Benefits offered by this job

Food discount

Birthday £50

Training

Employee assistance

Job summary

Parogon Group is seeking a Senior Assistant Manager to lead and elevate restaurant operations, ensuring seamless guest experiences and a culture of excellence. You will drive performance by coaching the team, coordinating front and back of house, and delivering memorable moments for guests.

The role focuses on people development, training, and empowering staff to consistently exceed expectations in a busy hospitality environment.

Qualifications

• Experience leading hospitality or restaurant teams.
• Strong focus on guest satisfaction and service quality.
• Proven ability to coach and develop staff.

Responsibilities

• Lead operations to deliver seamless guest experiences.
• Coordinate front and back of house for smooth service flow.
• Drive team performance through coaching and training.
• Inspire and empower staff to deliver exceptional service.

Skills

Leadership

Guest experience

People development

Job description

Parogon Group is seeking a Senior Assistant Manager to lead and elevate restaurant operations, ensuring seamless guest experiences and a culture of excellence. You will drive performance by coaching the team, coordinating front and back of house, and delivering memorable moments for guests.

The role focuses on people development, training, and empowering staff to consistently exceed expectations in a busy hospitality environment.