Senior Assistant Manager: Lead Ops & Guest Experience

Parogon

Stoke-on-Trent

On-site

GBP 33,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Food discount
Birthday bonus
Training opportunities
Employee Assistance

Job summary

Parogon invites you to join as Senior Assistant Manager, leading daily operations and delivering exceptional guest experiences.

You will coordinate front and back of house, coach and develop the team, and drive operational excellence to create memorable visits for guests.

The role includes strong rewards, discounts on meals, birthday bonus, ongoing training, and 24/7 access to confidential support services.

Qualifications

  • Experience leading teams in a fast-paced hospitality environment.
  • Strong focus on guest experience and service standards.
  • Proven ability to coach and develop staff.

Responsibilities

  • Lead daily front and back of house operations.
  • Drive guest satisfaction and service quality.
  • Develop and mentor the team through training and feedback.

Skills

Leadership
Guest experience
People development

Job description

Parogon invites you to join as Senior Assistant Manager, leading daily operations and delivering exceptional guest experiences.

You will coordinate front and back of house, coach and develop the team, and drive operational excellence to create memorable visits for guests.

The role includes strong rewards, discounts on meals, birthday bonus, ongoing training, and 24/7 access to confidential support services.

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