Senior Applications Support Engineer – Hybrid, High Clearance

DXC Technology Morocco; Reading; Híbrido; GBP 50 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days holiday

Pension

Life Insurance

Health insurance

Travel insurance

Store vouchers/discounts

Resumo da oferta

DXC Technology in Reading is seeking a Senior Applications Engineer to provide cross-functional application support. The role combines office-based and remote work, with 3-4 days on site per week and rotating shifts to cover early mornings.

You will optimize system performance, resolve complex production bugs, mentor junior staff, and engage in service management activities to ensure quality and delivery against contractual standards.

Qualificações

• 5+ years in application support or IT service desk.
• Strong analytical and root-cause analysis abilities.
• Thrive in high-pressure production environments.
• Excellent communication within a team.
• Microsoft certifications and ITIL foundations desirable.

Responsabilidades

• Perform early morning checks for health of applications.
• Monitor and resolve issues related to Windows desktop and server apps.
• Own and resolve complex 2nd/3rd line issues within SLAs.
• Plan upgrades, patching, and impact analysis across environments.
• Provide coaching to junior analysts.
• Collaborate with client and internal teams.
• Contribute to service management and continual improvement.

Conhecimentos

5+ years exp

Analytical skills

Strong communication

Team player

ITIL familiarity

Ferramentas

ServiceNow

Windows

SQL Server

SSRS

Active Directory

Dynatrace

ITSM

ITIL

Descrição da oferta de emprego

DXC Technology in Reading is seeking a Senior Applications Engineer to provide cross-functional application support. The role combines office-based and remote work, with 3-4 days on site per week and rotating shifts to cover early mornings.

You will optimize system performance, resolve complex production bugs, mentor junior staff, and engage in service management activities to ensure quality and delivery against contractual standards.