Senior Analyst, Operational Performance & Insights

Costa Coffee; St Albans; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Share SIP

Pension savings

Financial support fund

Staff discount

Private medical cover

Costa perks link

Job summary

Costa Coffee is seeking a Senior Analyst for Operational Performance to lead the Analytics team responsible for ownership, automation and delivery of all operational performance reporting across Costa Equity stores.

You will develop scalable reporting using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality and enable data‑driven decisions. The role blends ownership of insights with people leadership in a fast paced retail environment.

Qualifications

• Experience leading reporting, analytics and BI functions, delivering KPI‑driven insight and automation.
• Strong knowledge of KPI frameworks and retail operations data.
• Experience across multi‑site retail/hospitality environments and data governance.

Responsibilities

• Lead and own the operational performance reporting framework and single source of truth for key KPIs.
• Provide timely performance insights across productivity, efficiency and customer experience to drive improvement.
• Develop automated, scalable reporting using Python, Power BI and SQL in partnership with Data & BI.
• Identify opportunities for process simplification and improved data quality.
• Coach and develop a team of Operational Performance Analysts.
• Translate data into actionable recommendations to inform priorities and decisions.

Skills

Operational performance management

Power BI

SQL

Python

Data analytics

Leadership

Stakeholder management

Tools

Power BI

SQL

Python

Job description

Costa Coffee is seeking a Senior Analyst for Operational Performance to lead the Analytics team responsible for ownership, automation and delivery of all operational performance reporting across Costa Equity stores.

You will develop scalable reporting using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality and enable data‑driven decisions. The role blends ownership of insights with people leadership in a fast paced retail environment.