Lead Product Analyst

Costa Coffee; Loudwater; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Pension

Costa Financial Support Fund

50% discount in Costa stores

25% off in participating stores

Private medical cover

Job summary

Costa Coffee is seeking a Lead Product Analyst to drive data-led decision making across our platforms. You will translate business needs into technical requirements and partner with product, engineering, and commercial teams to deliver measurable outcomes.

You will own backlog management, foster strong stakeholder relationships, and ensure analyses are clear, accurate, and actionable in fast-paced retail environments.

Qualifications

• Strong understanding of business analysis techniques and data principles.
• Ability to gather requirements and map processes for data-driven decisions.
• Excellent communication with both technical and non-technical audiences.
• Proven experience engaging stakeholders across business and tech teams.

Responsibilities

• Lead data-driven product analytics initiatives across Costa Coffee platforms.
• Translate business needs into clear, actionable requirements for tech teams.
• Collaborate with cross-functional partners to align priorities and outcomes.
• Manage priorities, maintain backlog discipline, and ensure high-quality analysis.

Skills

Business analysis

Requirements gathering

Data principles

Stakeholder engagement

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a lead Product Analystthere’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Lead Product Analyst isabout so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll:

• Strong understanding of business analysis techniques, system architecture, and data principles, including requirements gathering, process mapping, and data-driven decision making
• Excellent analytical, problem solving, and communication skills, with the ability to translate complex business needs into clear, actionable requirements for both technical and non-technical audiences
• Strong stakeholder engagement and collaboration skills, working effectively across business and technical teams to drive alignment and outcomes
• Ability to manage priorities, organise work, and maintain high quality through attention to detail, backlog management, and structured analysis
• Proven experience in requirements gathering, supporting system changes, testing, and working in live product or operational environments
• Strong soft skills, including adaptability, teamwork, attention to detail, critical thinking, and a proactive, ownership-driven approach

Who you are

It’s your unique ingredients we’re interested in:

• You bring a user-focused, pragmatic approach, understanding how change impacts people and ensuring adoption is at the heart of everything you do
• You’re proactive, resilient, and adaptable, able to take ownership, navigate ambiguity, and drive change forward in complex environments

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ There is a real sense of pride and passion in the brand, and it struck me as the kind of place where people loved what they did.”

“ Sheila SantibanezSenior Global Retail Manager – Governance and Operational Excellence