Senior Operational Efficiency Manager

Costa Limited; St Albans; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Private medical cover

Pension with 10% match

Costa Financial Support Fund

Staff discounts: 50% in Costa stores,

Discount in partner stores

Job summary

Costa Coffee is seeking a Senior Operations Efficiency Manager to define and deliver the UK&I efficiency strategy, optimise labour deployment, and protect the customer experience across channels.

You will lead a multi-functional team, drive large-scale productivity projects, and develop the labour model and analytics to deliver substantial annual savings while upholding Costa's values.

Qualifications

• Experience delivering large-scale efficiency programmes.
• Ability to translate data into actions and drive savings.
• Experience with workforce management systems (e.g., Dayforce) preferred.
• Retail or hospitality background advantageous.

Responsibilities

• Define and own the UK&I operational efficiency strategy aligned to business goals and growth plans.
• Lead a multi-functional team spanning Labour Systems, Continuous Improvement, and Performance Insight to deliver sustainable operational efficiencies and annualised savings of c.£15m through the Operations F4G plan.
• Own operational performance reporting, insight and analytics strategy.
• Work on large scale Productivity projects.
• Own the end-to-end labour model, systems and deployment approach across all store formats.
• Lead and develop a team of 3 direct reports, building capability, engagement and subject matter expertise across the team.

Skills

Multi-site retail operations

Labour management

Productivity optimisation

Performance analytics

Stakeholder influence

Change leadership

Job description

Senior Operations Efficiency Manager

The Senior Operational Efficiency Manager is responsible for defining and delivering the Central Operations efficiency strategy across UK&I, ensuring optimal labour deployment, continuous improvement, and performance insight while protecting the customer experience.

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as Senior Operations Efficiency Manager,there’snever been a better time to make a difference,

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being aSenior Operations Efficiency Manager is about so much more than bringing our coffee to the world.It’syour chance to stir up real success - which meansyou’llbe:

• Define and own the UK&I operational efficiency strategy aligned to business goals and growth plans
• Lead a multi-functional team spanning Labour Systems, Continuous Improvement, and Performance Insight to deliver sustainable operational efficiencies and annualised savings of c.£15m through the Operations F4G plan.
• Own operational performance reporting, insight and analytics strategy
• Working on large scale Productivity projects
• Own the end-to-end labour model, systems and deployment approach across all store formats
• Lead and develop a team of 3 direct reports, building capability, engagement and subject matter expertise across the team

Who you are

It’syour unique ingredientswe’reinterested in:

• Strong expertise in multi-site retail operations, workforce planning, productivity optimisation, performance metrics, financial drivers, and continuous improvement
• Commercially astute leader with strong strategic thinking, analytical capability, and stakeholder influence
• Ability to translate complex data into clear actions while driving performance and developing high-performing teams
• Experienced senior leader with a proven track record of delivering large-scale efficiency and cost-saving programmes, leading multifunctional teams, and driving performance across complex organisations
• Ideally experience using Dayforce or similar workforce management systems, with exposure to large-scale transformation and efficiency programmes
• Experience in data visualisation, change leadership, and systems and process design to drive transformation and operational efficiency
• Experience in retail or hospitality, workforce planning systems, and influencing senior executive stakeholders

Where you’ll work: