Senior Analyst (Operational Performance)

Costa; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Private medical cover

Costa Pension plan

Discount in Costa stores

Job summary

Costa is seeking a Senior Analyst (Operational Performance) in St Albans to lead the Operational Performance Analytics team. You’ll own the reporting framework, deliver insight across KPIs, and drive continuous improvement across Costa Equity stores.

You’ll automate analytics using Python, Power BI, SQL and collaborate with Data & BI to improve data quality and speed of insight, while developing a high-performing team in a hybrid setup.

Qualifications

• Strong knowledge of operational performance management and KPI frameworks in multi-site environments.
• Commercial understanding of retail operations and data-driven decision making.
• Advanced proficiency in Power BI, Excel, SQL, and Python for analytics.
• Proven experience leading reporting, analytics and BI functions with measurable improvements.
• Ability to develop teams and influence senior stakeholders with data-driven recommendations.
• Ideally knowledge of Costa operational standards, labour planning, customer experience metrics.

Responsibilities

• Lead and own the operational performance reporting framework with a single source of truth.
• Provide timely insights across productivity, efficiency, customer experience and compliance.
• Develop automated, scalable reporting using Python, Power BI and SQL with Data & BI teams.
• Redesign reporting processes to reduce manual effort and improve accuracy.
• Translate data into proactive insights, identifying trends and risks.
• Deliver root cause analysis and actionable recommendations for operational improvement.
• Analyze performance, identify improvement opportunities and measure impact of solutions.
• Drive continuous improvement via KPI development and benchmarking.
• Lead, coach and develop a team of Operational Performance Analysts.

Skills

KPI frameworks

Data analytics

Stakeholder influence

Leadership

Operational performance management

Tools

Python

Power BI

SQL

Excel

Job description

Senior Analyst (Operational Performance)

• St Albans, England, UK
• Permanent

Senior Analyst (Operational Performance)

As a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team, responsible for the ownership, development, automation and delivery of all operational performance reporting and insight across Costa Equity stores.

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

As the Senior Analyst for Operational Performance,there’snever been a better time to make a difference,

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being aSenior Analyst is about so much more than bringing our coffee to the world.It’syour chance to stir up real success – which meansyou’llbe:

• Lead and own the operational performance reporting framework, delivering accurate, insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision making.
• Provide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance.
• Develop automated, scalable reporting and analytics using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality, accessibility and speed of insight.
• Simplify and redesign reporting processes to reduce manual effort, improve accuracy and support efficient, insight-led business growth.
• Convert operational data into proactive insight, identifying trends, risks and performance drivers to inform priorities and decision-making.
• Deliver root cause analysis, strategic reviews and actionable recommendations that drive measurable operational improvement.
• Analyse operational performance, identify root causes and improvement opportunities, and measure the impact of solutions against agreed business outcomes.
• Identify and drive continuous improvement opportunities through performance analysis, benchmarking and KPI development, helping evolve operational measurement frameworks and support future business needs.
• Lead, coach and develop a team of Operational Performance Analysts.

Who you

It’syour unique ingredientswe’reinterested in:

• Strong knowledge of operational performance management, advanced reporting, data analytics and KPI frameworks within multi-site retail environments.
• Commercially focused with a deep understanding of retail operations, business performance drivers and insight-led decision making.
• Advanced Power BI, Excel, SQL, Python and data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement.
• Proven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements.
• Skilled in developing teams, leveraging Power BI, SQL, Python and advanced analytics, and influencing senior stakeholders through data‑driven recommendations.
• Ideally strong knowledge of Costa operational standards, labour and workforce planning, customer experience measurement, and brand and operational audit frameworks.
• Experience of AI-enabled analytics, data engineering, project management and predictive modelling to drive insight-led decision making and business performance.
• Experience across multi-site retail, hospitality and franchise environments, supporting operational transformation and building analytics capability through organisational change.

Where you’ll work:

Hybrid – 3 days based in our St Albans Head Office

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ My local Costa store appealed to me as a place to work because of the people employed there.”

“ Verity-Rose LinconGlobal Operational Excellence Delivery Retail & Franchise CoE