Senior AI Implementation Lead

Wise; Greater London; On-site; GBP 83,000 - 110,000; Full time

Job summary

Wise is seeking an AI Implementation Senior Manager to design, build, integrate and improve AI solutions within its CS and KYC operations. You will work across Transformation, Governance and Strategy (TGS) to ensure AI agents align with Wise's architecture, data standards and security requirements.

The role focuses on opportunity discovery, prototyping, deployment and ongoing improvements, collaborating with Product, Engineering and Privacy teams to deliver measurable value across global teams.

Qualifications

• Practical AI implementation: Demonstrable experience building AI agents or automations, including designing, testing and improving prompts and agent workflows.
• Enterprise data fluency and readiness: You can navigate a complex enterprise data landscape and assess whether the available data is fit for an AI use case.
• Systems and data integration: You can use SQL, APIs and connectors to give AI agents reliable business context and integrate their outputs into operational workflows.
• Software development: Experience building tools or extending platforms when off-the-shelf solutions do not meet the need.
• AI and architecture judgement: An understanding of how large language models (LLMs) behave and fit into backend systems.
• Independent delivery: A track record of taking ownership from problem definition through delivery.
• Testing and iteration: Comfort working through ambiguity, testing ideas empirically and using what you learn to improve solutions.
• Clear communication: The ability to translate operational needs into technical requirements and explain solutions clearly to technical and operational colleagues.
• Experience with platforms such as Credal, Gemini, Agentspace, NotebookLM, Codex, Replit, Claude.
• Knowledge of Payments, Customer Support, Financial Crime or KYC operations.
• Experience navigating enterprise data lakes, warehouses and lakehouses.

Responsibilities

• Identify opportunities: Work with operational teams and TGS specialists to understand complex workflows and prioritise opportunities for AI assistance or automation.
• Build and integrate solutions: Design and develop AI agents using approved platforms and custom code where needed. Map data flows, connect reliable knowledge sources and integrate outputs into existing tools without unnecessary manual workarounds or duplicate systems.
• Assess and improve enterprise data readiness: Understand how operational data is created, defined and connected across Wise's systems. Identify authoritative sources and assess their quality, completeness, freshness, accessibility and business context for each use case.
• Deliver with partner teams: Work with operational experts and AI Champions to test solutions against real needs. Coordinate technical dependencies and deployment with Product and Engineering, and engage Privacy, Security and Compliance throughout delivery.
• Monitor and improve: Maintain the agents you build, monitor their accuracy and reliability, and improve them as business needs and technology evolve.
• Enable wider adoption: Document solutions, contribute to the central AI knowledge wiki and share reusable approaches that help colleagues build their capabilities.

Skills

AI Implementation

Data Fluency

Data Integration

Software Development

Architecture Judgement

Independent Delivery

Testing & Iteration

Clear Communication

Credal

Gemini

Agentspace

NotebookLM

Codex

Replit

Claude

Payments Knowledge

KYC Operations

Data Lakes/Warehouses

Job description

Wise is seeking an AI Implementation Senior Manager to design, build, integrate and improve AI solutions within its CS and KYC operations. You will work across Transformation, Governance and Strategy (TGS) to ensure AI agents align with Wise's architecture, data standards and security requirements.

The role focuses on opportunity discovery, prototyping, deployment and ongoing improvements, collaborating with Product, Engineering and Privacy teams to deliver measurable value across global teams.