AI Implementation Manager — Wise Assistant

Wise; Greater London; On-site; GBP 90,000 - 118,000; Full time

Job summary

Wise is seeking an AI Implementation Manager to drive expansion of Wise Assistant across domains and servicing areas, owning end-to-end execution and coordinating complex rollouts.

You will navigate regulatory requirements, manage DPIAs, data handling reviews, and security sign-offs while leading vendor partnerships and contract negotiations to ensure timely, secure launches.

Qualifications

• Demonstrated experience delivering cross-functional projects, ideally with AI or automation.
• Ability to manage multiple high-stakes workstreams with clear communication.
• Experience working with Privacy, Security and Legal teams to clear approvals.
• Knowledge of conversational AI agents or LLM deployments is a plus.
• Experience with vendor onboarding, contracts and terms negotiations.

Responsibilities

• Lead Wise Assistant implementations across product lines with timelines and dependencies.
• Navigate regulatory requirements and manage DPIAs, data handling reviews, and sign-offs.
• Oversee third-party procurement, vendor onboarding, and commercial negotiations.
• Develop roadmaps for domain expansion and direct PoC work.
• Design scalable processes and operating models for a high-growth AI environment.

Skills

Technical Implementation

Project Management

Regulatory & Compliance

Conversational AI Familiarity

Vendor & Procurement

Adaptability

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

Wise is looking for an AI Implementation Manager to drive the expansion of Wise Assistant—our customer-facing AI agent. As we scale this technology from Customer Support into core product domains (Send, Account, Business, Spend) and critical servicing areas (FinCrime, KYC, PayOps), you will own end-to-end execution.

You’ll coordinate complex rollouts, navigate regulatory approvals, manage vendor partnerships, and unblock parallel workstreams to keep launches timely, secure, and high-quality.

What You’ll Be Doing

• Lead Cross-Domain Rollouts: Direct Wise Assistant implementations across product lines, taking ownership of project timelines, technical dependencies, and cross-team alignment.
• Own Compliance & Privacy Pathways: Navigate regulatory requirements for every expansion, managing Data Protection Impact Assessments (DPIAs), data handling reviews, and security sign-offs.
• Manage Vendor Relationships: Lead third-party procurement, vendor onboarding, contract structuring, and commercial negotiations.
• Drive Domain Expansion: Gather operational requirements from new servicing areas, build clear implementation roadmaps, and direct proof-of-concept (PoC) work.
• Establish Frameworks: Design scalable processes and operating models in an evolving, high-growth AI environment.

Qualifications

What We’re Looking For

• Technical Implementation Track Record: Demonstrated experience delivering complex, cross-functional projects to completion—ideally involving AI, automation, or technical software products.
• Rigorous Project Management: Ability to manage multiple high-stakes, parallel workstreams without sacrificing quality or communication.
• Regulatory & Compliance Navigational Skills: Hands-on experience working alongside Privacy, Security, and Legal teams to clear approval gates.
• Conversational AI Familiarity: Working knowledge of conversational AI agents, LLM deployments, or customer-facing automation systems.
• Vendor & Commercial Procurement: Proven capability in managing vendors, including contract oversight and commercial terms negotiation.
• Adaptability: Comfort operating in ambiguity with a drive to build processes where none currently exist.

Nice to Have

• Experience within fintech, banking, or another heavily regulated sector.
• Familiarity with data privacy and AI regulations (e.g., GDPR, EU AI Act).
• Practical understanding of customer service operations and support workflows.

Additional Information

Growth & Impact

This role scales directly alongside the footprint of the Wise Assistant.

Salary range for this role is between £90,000 - £118,000 + RSU's

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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