Senior AI-First Professional Services Consultant

PagerDuty, Inc.; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement/pension plan

Generous vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave 22 weeks

Paid volunteer time off 20 hours

Mental wellness programs

Job summary

PagerDuty, Inc. in London is seeking a Senior Professional Services Consultant to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform.

You will engage with senior technical stakeholders, design integrations, and mentor junior team members while advancing AI-assisted delivery, DevOps alignment, and enterprise SaaS success across diverse environments.

Qualifications

• 7+ years in senior-level professional services, technical consulting, and/or solutions engineering.
• Working knowledge of SQL, computer networking, Linux, REST APIs, and CLIs.
• Experience with Automation, CI/CD, DevOps, and SRE processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
• Hands-on experience using AI coding and productivity tools in technical delivery work.
• Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
• Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.
• Excellent analytical, problem-solving, and risk assessment skills.
• Strong verbal and written communication skills, including executive-level presentations.
• The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.
• Authorized to work in the country of employment.

Responsibilities

• Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring alignment with operational best practices.
• Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments.
• Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene.
• Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
• Facilitate discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and scalable solutions.
• Develop reusable frameworks, templates, and accelerators to standardize delivery and shorten time-to-value.
• Mentor junior team members, reviewing deliverables and sharing best practices.
• Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into DevOps and SRE.
• Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.
• Capture lessons learned and contribute to continuous improvement of methodologies.

Skills

SQL and Networking

Linux

REST APIs

CLIs

Automation/CI-CD/DevOps

SRE practices/tools

AI coding tools

Enterprise SaaS deliveries

Executive communication

Tools

Terraform

Ansible

Chef

Puppet

Rundeck

Jenkins

Git

Jira

ServiceNow

Claude & Claude Code

Job description

PagerDuty, Inc. in London is seeking a Senior Professional Services Consultant to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform.

You will engage with senior technical stakeholders, design integrations, and mentor junior team members while advancing AI-assisted delivery, DevOps alignment, and enterprise SaaS success across diverse environments.