Senior AI-Driven DevOps & SaaS Consultant (London)

PagerDuty Inc.; City of Westminster; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program (ESPP)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Job summary

PagerDuty, Inc. is seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform.

You will design and deliver incident management, automation, and AI-driven operations solutions aligned with business objectives and drive operational maturity. You will work 2 days per week from our London office, collaborating with Sales, Customer Success, Product, and Engineering to

Qualifications

• 7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.
• Strong scripting abilities in Python, Go, JavaScript, Ruby or PowerShell.
• Working knowledge of SQL, Linux, REST APIs, and CLIs.
• Experience with Automation, CI/CD, DevOps, and SRE processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git).
• Hands-on experience using AI coding and productivity tools in technical delivery work.
• Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
• Excellent organizational, analytical, and communication skills.

Responsibilities

• Lead large-scale implementations of incident management, signal intelligence, and AI use cases.
• Design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents.
• Assess customer environments for AI adoption and ensure data hygiene for trusted AI results.
• Provide advanced consultation on integration and automation strategies leveraging APIs and automation frameworks.
• Conduct discovery sessions with senior stakeholders and translate findings into scalable solutions.
• Develop reusable frameworks and accelerators to standardize delivery and shorten timelines.

Skills

Python

Go

JavaScript

Ruby

PowerShell

SQL

Linux

REST APIs

Command Line Interfaces

SRE / DevOps mindset

Tools

Terraform

Ansible

Chef

Puppet

Rundeck

Jenkins

Git

Job description

PagerDuty, Inc. is seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform.

You will design and deliver incident management, automation, and AI-driven operations solutions aligned with business objectives and drive operational maturity. You will work 2 days per week from our London office, collaborating with Sales, Customer Success, Product, and Engineering to