Senior AI-Driven Professional Services Consultant

PagerDuty, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Job summary

PagerDuty, Inc. in London is seeking a Senior Professional Services Consultant to lead complex SaaS implementations, automation projects, and AI-driven operational improvements.

You will design and deliver incident management, automation, and integration solutions for large enterprise customers with minimal oversight. The role requires 7+ years in senior consulting, strong scripting (Python, Go, JavaScript, Ruby, PowerShell), knowledge of REST APIs, CI/CD, and DevOps tools.

Qualifications

• 7+ years in senior professional services, technical consulting, and/or solutions engineering.
• Strong scripting abilities (Python, Go, JavaScript, Ruby, PowerShell, etc.).
• Hands-on experience with Automation, CI/CD, DevOps, and SRE processes/tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git).
• Experience with AI coding and productivity tools in technical delivery work.

Responsibilities

• Lead large-scale implementation projects across incident management, automation, and AI use cases.
• Partner with customer stakeholders to design, configure, and optimize PagerDuty services and integrations.
• Assess customer environments for AI adoption, ensure data hygiene and runbook quality.
• Provide advanced consultation on integration and automation strategies leveraging APIs and automation frameworks.
• Mentor junior peers and contribute to delivery methodologies and best practices.

Skills

Senior-level experience

Scripting

APIs

CI/CD

DevOps

SRE

AI tooling

Tools

Terraform

Ansible

Chef

Puppet

Rundeck

Jenkins

Git

Job description

PagerDuty, Inc. in London is seeking a Senior Professional Services Consultant to lead complex SaaS implementations, automation projects, and AI-driven operational improvements.

You will design and deliver incident management, automation, and integration solutions for large enterprise customers with minimal oversight. The role requires 7+ years in senior consulting, strong scripting (Python, Go, JavaScript, Ruby, PowerShell), knowledge of REST APIs, CI/CD, and DevOps tools.