Senior AI-Driven Professional Services Consultant

Linuxconfig; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation

Paid holidays and sick leave

Mental wellness programs

Hibitation Wellness Days

Paid parental leave

Volunteer time off

Job summary

PagerDuty seeks a Senior Professional Services Consultant to lead complex, AI-enabled implementations for enterprise customers. You will design, deploy, and optimize incident management, automation, and AI-driven operations, collaborating with executives and technical teams across environments, leveraging APIs and AI tooling.

You will work in a hybrid model, with London office involvement, and occasional travel to support global customer engagements.

Qualifications

• 7+ years of experience in senior-level professional services, technical consulting, or solutions engineering.
• Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
• Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.).
• Hands-on experience using AI coding and productivity tools in technical delivery work.
• Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
• Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.
• Excellent analytical, problem-solving, and risk assessment skills.
• Strong verbal and written communication skills, including executive-level presentations.
• The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.
• Authorized to work in the country of employment.

Responsibilities

• Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring alignment with operational best practices.
• Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments.
• Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene.
• Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
• Facilitate discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and scalable solutions.
• Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value using AI-assisted delivery practices.
• Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.
• Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into DevOps/SRE.
• Represent customer needs internally with Sales, Customer Success, Product, and Engineering teams.
• Capture lessons learned and contribute to continuous improvement of Professional Services methodologies.

Skills

Senior-level experience

SQL

Networking

Linux

REST APIs

CLI

Automation/CI-CD DevOps SRE

AI coding/productivity tools

Enterprise SaaS implementations

Executive-level communication

Tools

Terraform

Ansible

Chef

Puppet

Rundeck

Jenkins

Git

Job description

PagerDuty seeks a Senior Professional Services Consultant to lead complex, AI-enabled implementations for enterprise customers. You will design, deploy, and optimize incident management, automation, and AI-driven operations, collaborating with executives and technical teams across environments, leveraging APIs and AI tooling.

You will work in a hybrid model, with London office involvement, and occasional travel to support global customer engagements.