Senior AI-Driven Enablement & Readiness Lead

Blitzy; Cambridge; On-site; GBP 114,000 - 170,000; Full time

Job summary

Blitzy is seeking a Productivity & Enablement Manager to build, run and improve ramp experiences across presales and post-sales. The role is hands-on, senior, spanning GTM and Customer Engineering, using AI to create practical, adaptive experiences that accelerate learning and performance.

You will onboard new hires, evolve onboarding as products and ways of working change, and partner with leaders to translate standards into clear pathways and certifications.

Qualifications

• Experience building and running onboarding, readiness or ongoing enablement programs in enterprise software, with evidence of improved ramp and performance.
• Experience supporting commercial and technical customer-facing teams, with the technical fluency to work credibly with engineering experts.
• Demonstrated ability to engineer experiences natively using AI, including adaptive practice, feedback or workflow automation, and evaluate their effectiveness.
• Familiarity with conversation intelligence tools such as Gong and AI-native enablement platforms such as Tangelo. Experience with comparable platforms is equally relevant.
• A systems approach to performance: you can work backwards from the outcome, build what is needed and improve it using evidence.
• Strong ownership, clear communication and the ability to turn complex expertise into practical experiences while running programs in a fast-moving environment.

Responsibilities

• Own onboarding and ongoing ramp across presales and post-sales, helping new and existing team members become effective as products, responsibilities and ways of working evolve.
• Design and deploy AI-native experiences that bring together learning, realistic practice, feedback and application in the flow of work.
• Partner with commercial and technical leaders to translate performance standards and expert knowledge into clear pathways, assessments and certification.
• Build shared foundations and tailored experiences that respond to what people can already do and what they need to master next.
• Run programs day to day, keeping participants, managers and experts aligned and removing barriers to progress.
• Use evidence from real work to identify gaps, target support and measure improvements in readiness, execution and time to productivity.
• Partner with Productivity engineering and operations to connect the experience, platforms and data so the program scales with the business.

Skills

Onboarding design

Customer-facing

AI-enabled enablement

Performance enablement

Project management

Tools

Gong

Tangelo

Job description

Blitzy is seeking a Productivity & Enablement Manager to build, run and improve ramp experiences across presales and post-sales. The role is hands-on, senior, spanning GTM and Customer Engineering, using AI to create practical, adaptive experiences that accelerate learning and performance.

You will onboard new hires, evolve onboarding as products and ways of working change, and partner with leaders to translate standards into clear pathways and certifications.