Senior Aftersales Manager - People, Performance & Growth

Stellantis &You UK; Birmingham; Presencial; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Car Scheme

Pension Scheme

Annual Leave 22–26 days + BH

Private Medical Insurance

Learning & Development

Employee Discounts

Descripción de la vacante

Stellantis & You Birmingham North is seeking an experienced Senior Aftersales Manager to lead a 30+ team across Service, Parts and Workshop operations in Birmingham North. You will drive performance, customer satisfaction and profitability across the operation.

You'll manage a 17-technician workshop with 19 ramps at main dealership and offsite prep centre, champion digital systems, and develop the team through coaching and succession planning.

Formación

• Previous experience as an Aftersales Manager or Senior Aftersales Manager in a franchised dealership.
• Experience leading sizeable teams and high-volume workshop operations.
• Strong commercial acumen with ability to deliver growth, profitability and customer satisfaction.
• Collaborative leadership style focused on developing people and creating a positive culture.

Responsabilidades

• Lead and develop a team of 30+ colleagues across Service, Parts and Workshop operations.
• Drive the performance of a 17-Technician workshop operation across 19 ramps located at both the main dealership and offsite preparation centre.
• Maximise workshop efficiency, productivity, utilisation and first-time fix rates.
• Create an engaged, high-performing culture where colleagues feel valued, supported and recognised.
• Inspire customer-facing teams to deliver exceptional customer satisfaction whilst maximising revenue opportunities.
• Coach and mentor managers and team members, supporting career development and succession planning.
• Champion digital innovation and the adoption of new systems and processes.
• Optimise operational processes throughout the customer journey, including Vehicle Health Checks and service retention initiatives.
• Ensure compliance with Stellantis standards, DVSA regulations, financial controls and Health & Safety requirements.
• Analyse business performance and implement strategies that drive continuous improvement and profitability.
• Collaborate with the wider leadership team to achieve dealership objectives and long-term growth.

Descripción del empleo

Stellantis & You Birmingham North is seeking an experienced Senior Aftersales Manager to lead a 30+ team across Service, Parts and Workshop operations in Birmingham North. You will drive performance, customer satisfaction and profitability across the operation.

You'll manage a 17-technician workshop with 19 ramps at main dealership and offsite prep centre, champion digital systems, and develop the team through coaching and succession planning.