Aftersales Manager – Lead, Upsell & Digitalisation
Stellantis &You UK
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Descrizione del lavoro
Stellantis &You UK Walton Dealership in Walton-on-Thames is seeking an Assistant Aftersales Manager to lead a busy team and deliver exceptional customer service. You will drive performance of the workshop and customer-facing teams, adopting digital systems and developing colleagues for career progression.
The role focuses on maximizing efficiency, upselling, and ensuring compliance with DVSA MOT and health & safety standards while delivering a high standard of service to customers across the
Competenze
- Experience working in a busy dealership environment.
- Ability to lead a customer-facing team and drive performance.
Mansioni
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
Conoscenze
Descrizione del lavoro
Stellantis &You UK Walton Dealership in Walton-on-Thames is seeking an Assistant Aftersales Manager to lead a busy team and deliver exceptional customer service. You will drive performance of the workshop and customer-facing teams, adopting digital systems and developing colleagues for career progression.
The role focuses on maximizing efficiency, upselling, and ensuring compliance with DVSA MOT and health & safety standards while delivering a high standard of service to customers across the
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