Senior Aftersales Manager

Stellantis &You UK; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Company Car Scheme

Pension Scheme

Annual Leave 22–26 days + BH

Private Medical Insurance

Learning & Development

Employee Discounts

Job summary

Stellantis & You Birmingham North is seeking an experienced Senior Aftersales Manager to lead a 30+ team across Service, Parts and Workshop operations in Birmingham North. You will drive performance, customer satisfaction and profitability across the operation.

You'll manage a 17-technician workshop with 19 ramps at main dealership and offsite prep centre, champion digital systems, and develop the team through coaching and succession planning.

Qualifications

• Previous experience as an Aftersales Manager or Senior Aftersales Manager in a franchised dealership.
• Experience leading sizeable teams and high-volume workshop operations.
• Strong commercial acumen with ability to deliver growth, profitability and customer satisfaction.
• Collaborative leadership style focused on developing people and creating a positive culture.

Responsibilities

• Lead and develop a team of 30+ colleagues across Service, Parts and Workshop operations.
• Drive the performance of a 17-Technician workshop operation across 19 ramps located at both the main dealership and offsite preparation centre.
• Maximise workshop efficiency, productivity, utilisation and first-time fix rates.
• Create an engaged, high-performing culture where colleagues feel valued, supported and recognised.
• Inspire customer-facing teams to deliver exceptional customer satisfaction whilst maximising revenue opportunities.
• Coach and mentor managers and team members, supporting career development and succession planning.
• Champion digital innovation and the adoption of new systems and processes.
• Optimise operational processes throughout the customer journey, including Vehicle Health Checks and service retention initiatives.
• Ensure compliance with Stellantis standards, DVSA regulations, financial controls and Health & Safety requirements.
• Analyse business performance and implement strategies that drive continuous improvement and profitability.
• Collaborate with the wider leadership team to achieve dealership objectives and long-term growth.

Job description

An exciting opportunity has arisen for an experienced and driven Senior Aftersales Manager to join our team at Stellantis & You Birmingham North.

This is a pivotal leadership role within one of our largest aftersales operations, overseeing a team of 30+ colleagues across our main dealership and offsite preparation centre. You'll lead an established technical operation comprising 17 Technicians and 19 ramps, ensuring exceptional customer experience, operational efficiency and commercial performance across the entire aftersales business.

As Senior Aftersales Manager, you will inspire and develop your teams to consistently deliver outstanding results while creating a culture that embodies our values of People, Pride, Performance and Praise. As a key member of the dealership leadership team, you will influence business strategy, drive continuous improvement and ensure every colleague feels supported, recognised and empowered to succeed.

Additional Benefits

• Company Car Scheme – Access up to two company-branded vehicles, including insurance, servicing, tyres and breakdown cover.
• Company Discounts – Exclusive discounts on new vehicles and aftersales services, including servicing, MOTs, parts and repairs.
• Pension Scheme – Employer contributions of up to 7%.
• Annual Leave – 22 days holiday rising to 26 days with service, plus bank holidays.
• Private Medical Insurance
• Reward Gateway – Access to over 500 discounts and offers.
• Enhanced Family Leave – Maternity, paternity and adoption benefits.
• Employee Assistance Programme – Wellbeing support, counselling and practical guidance.
• Occupational Health Support
• Learning & Development – Manufacturer and leadership training, e-learning and career development opportunities.
• Shared Incentive Plan – Invest in the future success of the Stellantis Group.
• Health Cash Plan

Key Responsibilities

• Lead and develop a team of 30+ colleagues across Service, Parts and Workshop operations.
• Drive the performance of a 17-Technician workshop operation across 19 ramps located at both the main dealership and offsite preparation centre.
• Maximise workshop efficiency, productivity, utilisation and first-time fix rates.
• Create an engaged, high-performing culture where colleagues feel valued, supported and recognised.
• Inspire customer-facing teams to deliver exceptional customer satisfaction whilst maximising revenue opportunities.
• Coach and mentor managers and team members, supporting career development and succession planning.
• Champion digital innovation and the adoption of new systems and processes.
• Optimise operational processes throughout the customer journey, including Vehicle Health Checks and service retention initiatives.
• Ensure compliance with Stellantis standards, DVSA regulations, financial controls and Health & Safety requirements.
• Analyse business performance and implement strategies that drive continuous improvement and profitability.
• Collaborate with the wider leadership team to achieve dealership objectives and long-term growth.

A Day in the Life

"As a Senior Aftersales Manager, every day is different. One moment I'm reviewing performance metrics and workshop efficiency, the next I'm supporting team members, engaging with customers or developing strategies to improve our operation."

"Success in this role is about balancing people, customer experience and commercial performance. It's about creating an environment where colleagues feel confident, valued and motivated to deliver their very best."

"I take pride in helping my team succeed, celebrating their achievements and ensuring they have the support and development opportunities they need. When our people thrive, our customers receive exceptional service, and our business continues to grow. That's what makes this role both rewarding and impactful."

Let's Work Together

We are looking for a passionate and experienced automotive leader with a proven track record of managing large-scale aftersales operations and developing high-performing teams.

To succeed in this role, you'll bring:

• Previous experience as an Aftersales Manager, Senior Aftersales Manager or equivalent leadership role within a franchised dealership environment.
• Experience leading sizeable teams and managing high-volume workshop operations.
• Strong commercial acumen with a proven ability to deliver growth, profitability and customer satisfaction.
• A collaborative leadership style focused on developing people and creating a positive culture.
• Exceptional communication and stakeholder management skills.
• A passion for operational excellence and continuous improvement.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Join Stellantis & You Birmingham North and lead a team that puts People first, takes Pride in its work, delivers exceptional Performance and celebrates success through Praise.