Senior Administrator - Investor Services

Ocorian; Belfast City District; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Global hybrid work model

Flexible working hours

Private Pension Plan fully paid by the

Private medical insurance with Catast3

Employee recognition program and spot

Job summary

Ocorian in Belfast is seeking a Senior Administrator within Investor Services to support a diverse portfolio of international funds from onboarding through to fund closure. You will report to the Manager, Investor Services and work as part of the Global Funds team, delivering accurate administration and high-quality service to clients and investors.

The role emphasizes regulatory compliance, process improvements and collaboration with fund managers, directors and other stakeholders.

Qualifications

• Previous experience within a funds environment, with exposure to investor services, fund administration or related activities.
• Good working knowledge of investor onboarding, CDD/KYC reviews and investor administration processes.
• Understanding of fund operations, cash management, investor reporting and associated controls.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and stakeholder management skills, with the confidence to build effective working relationships.
• Ability to support and guide colleagues while contributing positively to team performance and service delivery.

Responsibilities

• Manage investor onboarding and periodic CDD reviews, ensuring regulatory and internal requirements are met.
• Build and maintain strong relationships with fund managers, directors, accountants and other key stakeholders to support fund operations.
• Deliver a high-quality investor service by responding to investor queries accurately and within agreed timelines.
• Coordinate and monitor team deliverables, helping to manage workloads and support the successful completion of deadlines.
• Prepare and review investor drawdown and distribution notices, ensuring accuracy and timely delivery.
• Monitor cash receipts and payment activities in line with cash monitoring policies and approved procedures.
• Review and authorise payments while maintaining effective controls and governance standards.
• Maintain investor records, registers and data to a high standard of accuracy and completeness.
• Support FATCA and CRS reporting requirements and associated compliance obligations.
• Contribute to internal projects, particularly those focused on enhancing processes, efficiency and automation.
• Collaborate with colleagues across the business to achieve key client and operational objectives.
• Provide guidance and support to team members, promoting best practice and a culture of continuous improvement.

Skills

Funds experience

Investor onboarding

CDD/KYC

Fund operations

Cash management

Stakeholder management

Team guidance

Job description

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

What’s In It For You

• Competitive salary
• We are globally hybrid (please check the specifics for this role during interview process)
• Flexible working hours
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Job Description

Purpose of the Job

As a Senior Administrator within Investor Services, you will play a key role in supporting the administration of a diverse portfolio of international funds while delivering an exceptional service to clients and investors. Working as part of the Global Funds team in Belfast and reporting to the Manager, Investor Services, you will take ownership of a broad range of investor servicing activities throughout the full fund lifecycle, from investor onboarding and ongoing administration through to fund closure.

This is an excellent opportunity for an experienced funds professional who enjoys working in a client-focused environment and building strong relationships with fund managers, directors and other key stakeholders. You will contribute to the smooth day-to-day operation of the funds, ensuring all activities are completed accurately, efficiently and in line with regulatory requirements and internal policies.

The role offers the chance to take on greater responsibility, support and guide colleagues, and contribute to process improvement and automation initiatives. You'll be part of a collaborative team that values quality, accountability and continuous improvement, whilst gaining exposure to a varied and growing international client base.

Main Responsibilities

• Manage investor onboarding and periodic CDD reviews, ensuring regulatory and internal requirements are met.
• Build and maintain strong relationships with fund managers, directors, accountants and other key stakeholders to support fund operations.
• Deliver a high-quality investor service by responding to investor queries accurately and within agreed timelines.
• Coordinate and monitor team deliverables, helping to manage workloads and support the successful completion of deadlines.
• Prepare and review investor drawdown and distribution notices, ensuring accuracy and timely delivery.
• Monitor cash receipts and payment activities in line with cash monitoring policies and approved procedures.
• Review and authorise payments while maintaining effective controls and governance standards.
• Maintain investor records, registers and data to a high standard of accuracy and completeness.
• Support FATCA and CRS reporting requirements and associated compliance obligations.
• Contribute to internal projects, particularly those focused on enhancing processes, efficiency and automation.
• Collaborate with colleagues across the business to achieve key client and operational objectives.
• Provide guidance and support to team members, promoting best practice and a culture of continuous improvement.

Qualifications

• Previous experience within a funds environment, with exposure to investor services, fund administration or related activities.
• Good working knowledge of investor onboarding, CDD/KYC reviews and investor administration processes.
• Understanding of fund operations, cash management, investor reporting and associated controls.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and stakeholder management skills, with the confidence to build effective working relationships.
• Ability to support and guide colleagues while contributing positively to team performance and service delivery.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships. Equal Opportunities for Everyone

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.