Senior Administrator - Commissioning

The Methodist Church in Britain; Lewes; On-site; GBP 17,000 - 22,000; Full time

Job summary

The Surrey and Sussex ICB’s AACC team seeks a 5‑month senior administrator to support referral, procurement and placement of care packages. You will liaise with care providers, families and professionals to ensure efficient service delivery and financial reconciliation.

Applicants should have NVQ3 or equivalent and strong organisation, communication and confidentiality skills. Travel across Surrey and Sussex is expected, with flexible working arrangements.

Qualifications

• NVQ level 3 in a relevant subject or equivalent, or significant proven experience.
• Significant administrative or secretarial experience, including setting up and maintaining office systems.
• Experience in handling sensitive, confidential information.

Responsibilities

• Provide a full administration service to the AACC team from initial referral through procurement and placement
• Work with care providers to build relationships and set up placements and packages of care that achieve good patient outcomes and financial reconciliation
• Negotiate fees and service elements to balance service user needs, best use of resources and value for money for the NHS
• Receive requests for care services and manage each placement or package from request to placing with the most suitable provider
• Work with AACC practitioners, case managers, social workers, local authorities and external providers to source and advise on the most suitable service, based on clinical need, outcome, cost and efficiency
• Process work under internal standard operating procedures and enter clinical and financial documentation onto databases promptly
• Liaise with families or representatives to keep them informed throughout AACC processes

Skills

Office administration

Communication

Confidentiality

Multi-tasking

Teamwork

Problem solving

Education

NVQ Level 3 or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

This 5-month senior administrator post sits in the commissioning team of Surrey and Sussex ICB, supporting the AACC team that sources placements and packages of care. The postholder handles administration from initial referral through procurement and placement, working with care providers and negotiating fees for value for money. Travel across Surrey and Sussex and flexible working are expected, and internal staff may apply on secondment with line manager support. Relevant administrative experience and an NVQ3 or equivalent are needed.

What the job involves

• Provide a full administration service to the AACC team from initial referral through procurement and placement
• Work with care providers to build relationships and set up placements and packages of care that achieve good patient outcomes and financial reconciliation
• Negotiate fees and service elements to balance service user needs, best use of resources and value for money for the NHS
• Receive requests for care services and manage each placement or package from request to placing with the most suitable provider
• Work with AACC practitioners, case managers, social workers, local authorities and external providers to source and advise on the most suitable service, based on clinical need, outcome, cost and efficiency
• Process work under internal standard operating procedures and enter clinical and financial documentation onto databases promptly
• Liaise with families or representatives to keep them informed throughout AACC processes

What’s required

Qualifications

• NVQ level 3 in a relevant subject or equivalent, or significant equivalent proven experience

Experience

• Significant administrative or secretarial experience, including setting up and maintaining office systems
• Demonstrable experience of dealing with the public and handling sensitive, confidential information

Skills & knowledge

• Intermediate IT skills in Outlook, Word, Excel, PowerPoint and Access
• Understanding of confidentiality and the Data Protection Act
• Knowledge of NHS issues
• Clear communication, writing, data entry, presentation and minute-taking skills
• Ability to work under pressure in a busy environment, multitask and work effectively in a team
• Ability to work on own initiative and organise own workload to tight, often changing timescales without supervision

Other

• Ability to maintain confidentiality and trust
• Professional, calm and efficient manner with a positive, flexible approach to work
• Commitment to continuing professional development
• Commitment to equality of opportunity and good working relationships
• Ability to demonstrate NHS and ICS values and behaviours in all work and interactions
• Access to transport, personal or public, for travel across Surrey and Sussex