Commissioning Support Officer

Northumbria Group.; Newcastle upon Tyne; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Salary and pension

Professional development

Supportive team

Flexible/hybrid working

Salary sacrifice benefits

Job summary

North East and North Cumbria Integrated Care Board is seeking a Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team. The role focuses on coordinating commissioning activities, producing reports, and supporting flexible, patient-centred care across the North East and North Cumbria.

The successful candidate will collaborate with clinical teams, local authorities, and providers to ensure timely, high-quality care and effective service delivery.

Qualifications

• First degree or equivalent and relevant experience.
• Knowledge of contracting, planning and performance management.
• Knowledge of NHS primary care, community and secondary care services.
• Working with external providers in a commissioner relationship.

Responsibilities

• Coordinate complex administrative and commissioning support processes.
• Support operational delivery across Continuing Healthcare and Complex Care services.
• Produce and analyse reports and performance information.
• Maintain and update patient and commissioning systems.
• Support project work, service developments and improvement initiatives.
• Build positive relationships with internal and external stakeholders.
• Ensure compliance with information governance, data protection and confidentiality requirements.
• Support management of Personal Health Budgets and commissioned care packages.

Skills

Organisation & prioritisation

Communication

IT literacy

Education

First degree or equivalent

Tools

Microsoft Office

Job description

Are you passionate about health and social care and looking for a role that offers flexibility and growth? At North East and North Cumbria Integrated Care Board, we value work-life balance and offer a range of flexible working options, including hybrid working. Enjoy a supportive team environment, competitive salary, and opportunities for professional development.

Flexible Working Options: We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process.

Hybrid Working: This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region.

• Competitive salary and pension scheme
• Opportunities for professional development and training
• Supportive team environment
• Enhanced work-life balance through flexible and hybrid working arrangements
• Employee Benefits – Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work

Job overview

Band 5 Commissioning Support Officer

All Age Continuing Care (AACC) Business Support Team

Are you an organised, motivated, and proactive individual looking for an opportunity to make a real difference to people's lives?

We are seeking an enthusiastic and dedicated Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team. This is an exciting opportunity to contribute to a highly valued service that supports some of the most vulnerable individuals across the North East and North Cumbria.

As a Commissioning Support Officer, you will play a key role in supporting the delivery of the ICB's statutory responsibilities relating to AACC, Personal Health Budgets, and associated commissioning functions. The role is integral to ensuring that patients receive timely, high-quality care and support through effective coordination, administration, reporting, and operational oversight.

Main duties of the job

The successful candidate will work closely with clinical teams, operational managers, local authorities, providers, patients and families to ensure the effective coordination and delivery of services across the AACC pathway.

The role will involve:

• Coordinating complex administrative and commissioning support processes.
• Supporting operational delivery across Continuing Healthcare and Complex Care services.
• Producing and analysing reports and performance information.
• Maintaining and updating patient and commissioning systems.
• Supporting project work, service developments and improvement initiatives.
• Building positive relationships with internal and external stakeholders.
• Ensuring compliance with information governance, data protection and confidentiality requirements.
• Supporting the management of Personal Health Budgets and commissioned care packages where required.

Working for our organisation

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Detailed job description and main responsibilities

We are looking for individuals who can demonstrate:

• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal abilities.
• Experience of working within a busy administrative, commissioning or operational environment.
• The ability to analyse information and produce accurate reports.
• A proactive approach to problem-solving and continuous improvement.
• Strong IT skills and confidence using a variety of systems and Microsoft Office applications.
• The ability to manage competing priorities whilst maintaining a high level of accuracy and attention to detail.
• A commitment to delivering high-quality customer service and support

Qualifications

• First degree of professional qualification or equivalent and relevant experience
• Knowledge of contracting, planning and performance management processes and procedures
• Knowledge of NHS primary care, community, and secondary care services
• Working with external providers in a commissioner relationship

The use of Artificial Intelligence: Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

UKVI Sponsorship: Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship.

Reasonable Adjustments: If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Fit & Proper Person Regulations: Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

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