AACC Administration Support

Central East Integrated Care Board; Ely; On-site; GBP 21,000 - 25,000; Full time

Job summary

Central East Integrated Care Board is seeking an All Age Continuing Care Administrator Assistant to support the efficient running of the AACC service. You will manage the inbox, draft letters, and coordinate communications with residents and next of kin, ensuring timely delivery under the Continuing Healthcare frameworks.

Under supervision, you will perform data entry, file management, scheduling, and correspondence tasks, contributing to a high-quality, user-friendly service for stakeholders.

Qualifications

• Administrative experience managing a busy workload.
• Patient-facing role dealing with sensitive information.
• Ability to manage routine tasks and meet deadlines under supervision.
• NVQ Level 3 in Business Administration or equivalent.
• Relevant qualification or equivalent experience in administration, health or social care.
• Evidence of ongoing professional development.
• Proficiency with standard office software and data handling.

Responsibilities

• Administrative Support: perform a range of admin duties to support the team.
• Data and Information Management: maintain records accurately and confidentially.
• Communication: handle enquiries promptly and professionally.
• Meeting and Event Support: organise meetings, circulate agendas, take minutes.
• Financial & Resource Administration: raise purchase orders and process invoices.
• Team Support: provide flexible admin support across the team.
• Quality & Improvement: identify opportunities to enhance systems.

Skills

Administrative experience

Patient-facing role

Task & deadline management

Education

NVQ Level 3 in Business Administration

Relevant admin/health qualification

Evidence of ongoing professional development

Tools

Digital tools for administration

Job description

We are Central East ICB, the new organisationentrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.

We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.

We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.

If you need support with the application process, please contact our People Team at [e-mail].

Read about our priorities in our strategy document, Our Way .

Job overview

The All Age Continuing Care (AACC) Administrator Assistant provides support to the successful running of the AACC service, working under the direction of the AACC Administrators. The role will support the administrating office with an efficient and effective system working to the Continuing Healthcare and Children’s Young People’s National Frameworks. Responsibilities include managing the telephone and email inbox, efficient completion of letters and correspondence to residents and their next of kin to support the expected timeframes for both the ICB and the National Frameworks. The postholder will contribute to an efficient service and positive experience for stakeholders.

Main duties of the job

The Administrator (Band 3) provides essential administrative and clerical support to teams and services within the Integrated Care Board (ICB). Working under the supervision of a Senior Assistant, Officer, or Manager, the postholder ensures that administrative processes run smoothly and efficiently, supporting the delivery of high‑quality services. The role involves a range of tasks including data entry, record keeping, scheduling, and communication support, all carried out to high standards of accuracy and professionalism.

Working for our organisation

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people’s differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Detailed job description and main responsibilities

• 1. Administrative Support: Undertake a range of administrative duties to support the effective running of the team or service. This includes word processing, data entry, filing, photocopying, and managing correspondence.
• 2. Data and Information Management: Maintain and update electronic and manual records accurately and promptly. Ensure data quality and confidentiality are maintained in line with information governance standards.
• 3. Communication and Customer Service: Act as a first point of contact for enquiries, responding promptly and professionally. Communicate clearly with colleagues, service users, and external partners, escalating queries as appropriate.
• 4. Meeting and Event Support: Assist in organising meetings and events, including scheduling, preparing materials, circulating agendas, taking minutes, and tracking actions.
• 5. Financial and Resource Administration: Support basic financial and resource processes, such as raising purchase orders, processing invoices, or maintaining office supplies. Follow financial policies and procedures accurately.
• 6. Team and Service Support: Work collaboratively with team members to ensure priorities are delivered efficiently. Provide flexible administrative support across the team as required.
• 7. Quality and Improvement: Take pride in delivering work of a high standard. Identify opportunities to improve administrative systems and processes to enhance service delivery.

Person specification

Administrative Experience

• Administrative experience managing a busy workload.
• Patient-facing role dealing with sensitive information.
• Ability to manage routine tasks and meet agreed deadlines under supervision.

Qualfications and Professional Background

• Evidence of ongoing professional development
• Relevant qualification or equivalent experience in administration, health, social care or a related field
• NVQ Level 3 (or equivalent experience ) in Business Administration or similar

Skills and Abilities

• Competent in using standard digital tools for administration and co-ordination
• Strong organisational skills to plan and prioritise day-to-day tasks effectively

Please Note:

• This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment.
• Successfully shortlisted applicants will be contacted by email with an invitation to interview.
• Please note that we do not pay interview expenses, all costs are incurred by the candidate.

Notes on completion of applications:

• All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
• We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
• All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working.
• All posts are subject to a probationary period.