Senior Administration Coordinator

Huntress; Aylesford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Huntress is seeking a Senior Administration Coordinator in Kent. This full-time, hybrid role starts with training and offers a path from temporary to permanent employment. The post involves coordinating day-to-day admin, delivering excellent customer service and liaising with multiple stakeholders in a fast-paced environment.

The successful candidate will be highly organised, proactive and capable of handling documentation, reports and communications with professionalism and discretion.

Responsibilities

• Coordinate day-to-day admin across the team.
• Be first point of contact for enquiries.
• Liaise with clients, suppliers and managers to resolve queries.
• Prepare documents, reports and presentations.
• Produce regular activity and service level reports.
• Support process improvement and efficiency.
• Manage emails, filing, data entry and post.
• Deliver high standard customer service to all contacts.
• Respond to queries by phone and email promptly.
• Escalate complex issues and follow up to resolution.
• Build strong relationships with clients and partners.
• Help new starters with admin processes and system guidance.
• Maintain confidentiality and compliance with policies.

Job description

Senior Administration Coordinator

£30,000 / £15.60 per hour

Full Time, Temporary to Permanent Opportunity

Hybrid working available after training but must be based in Kent

About the Role

We are seeking a highly organised and proactive Senior Administration Coordinator to join a busy and growing team based in Kent. This is an excellent temp-to-perm opportunity for an experienced administrator who enjoys coordinating activities, liaising with different people and delivering excellent customer service within a fast-paced environment.

Key Responsibilities

• Coordinate day-to-day administrative activity across the team and wider business.
• Act as a first point of contact for internal and external enquiries, providing a professional and responsive service.
• Liaise with clients, suppliers, managers and external partners to resolve queries and keep work moving.
• Prepare documentation, correspondence, reports and presentations.
• Produce regular reports on activity, service levels and completion rates.
• Support process improvement and help develop more efficient ways of working.
• Handle general administrative duties including emails, filing, data entry and post.

Customer Service Responsibilities

• Deliver a consistently high standard of customer service to all internal and external contacts.
• Respond to queries by phone and email promptly, taking ownership through to resolution.
• Escalate complex issues appropriately and follow up to ensure a satisfactory outcome.
• Build strong working relationships with clients, colleagues and third-party providers.
• Support new starters and colleagues with administrative processes and system guidance.
• Maintain confidentiality and ensure all activity complies with company policies and relevant legislation.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.