Senior Receptionist

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 22,000 - 30,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Senior Administrator / COPD Receptionist for the Paediatrics team on a 12-month fixed term contract. You will provide administrative support to clinical and non-clinical staff and act as a key contact for patient care pathways from referral to discharge.

You will work within SOPs to ensure timely, customer-focused service and contribute to high levels of satisfaction for patients and clinicians.

Qualifications

• Experience providing administrative support to clinical and non-clinical staff.
• Strong IT and Microsoft Office skills; familiarity with patient pathways.
• Excellent communication skills and ability to work in a busy environment.

Responsibilities

• Assist in the coordination of appointments.
• Schedule new and follow-up appointments with the most appropriate clinician, using capacity efficiently and escalating issues when needed.
• Reschedule outpatient clinics in line with waiting time targets.
• Proactively manage the patient pathway to avoid breaches and resolve issues.
• Receive and deal with telephone enquiries as appropriate.

Skills

Administrative support

Microsoft Office

Communication skills

Tools

MS Office

Job description

An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics on a 12month fixed term contract.

We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.

You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.

• Assist in the coordination of appointments.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
• Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
• Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
• Receiving and dealing with telephone enquiries as appropriate.

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

For further details / informal visits contact: Name: Linda Wilson Job title: Administration Manager Email address: [e-mail] Telephone number: 07340 199466