Patient Services Coordinator

Royal Devon; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Service Administrator to join the Princess Elizabeth Orthopaedic Centre. The post holder will coordinate a professional administrative service for patients and visitors in line with Trust policies and standards.

We offer a 37.5 hour week (Monday–Friday, 08:00–17:00) on a fixed-term contract for 12 months. Experience in hospital administration and strong communication skills are desirable, with opportunities for NHS secondment.

Qualifications

• Secretarial experience, knowledge of working in a hospital environment and medical terminology desirable.
• Excellent communication skills and ability to deal with service users on the telephone.

Responsibilities

• Coordinate attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements.
• Deal with enquiries following standard operating procedures, escalating to senior manager as appropriate.
• Undertake general clerical duties to maximise capacity.
• Proof read clinical letters (no audio typing in this role).
• Monitor waiting times to ensure treatment pathways are up to date.
• Maintain information security and confidentiality at all times.
• Provide excellent customer care to distressed or anxious patients and relatives with tact and empathy.
• Cross-cover other administrative team members and handle telephone queries.

Job description

Royal Devon University Healthcare NHS Foundation Trust is seeking a Service Administrator to join the Princess Elizabeth Orthopaedic Centre. The post holder will coordinate a professional administrative service for patients and visitors in line with Trust policies and standards.

We offer a 37.5 hour week (Monday–Friday, 08:00–17:00) on a fixed-term contract for 12 months. Experience in hospital administration and strong communication skills are desirable, with opportunities for NHS secondment.