Senior Admin & Patient Access Coordinator (Flexible)

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking an administrative and clerical assistant within the Physio and Occupational Therapy Service to support the Community Stroke Model and wider teams. You will handle patient-facing reception duties and manage extensive national and internal data collection using PAS and Excel in line with current practice.

Responsibilities include inputting and updating PAS with patient information, processing referral letters, preparing treatment notes, safeguarding case

Qualifications

• Excellent communication skills and a keen eye for detail and accuracy.
• Experience with administrative and clerical duties in a healthcare setting is desirable.
• Ability to overcome language barriers where necessary using interpreters and resources.

Responsibilities

• Input, update and monitor patient information on the PAS.
• Create and amend clinics on PAS as required.
• Process referral letters and arrange convenient appointment times with patients.
• Prepare Physiotherapy and Occupational Therapy treatment notes for attendances.
• Ensure security of case notes and patient information.
• Collaborate with A&C staff to maximise patient slots and contact patients to arrange first appointments.
• Provide a patient-focused reception service with good customer care.

Skills

Communication skills

Attention to detail

Administrative duties

Data entry

Customer service

Tools

PAS

Job description

Royal Wolverhampton NHS Trust is seeking an administrative and clerical assistant within the Physio and Occupational Therapy Service to support the Community Stroke Model and wider teams. You will handle patient-facing reception duties and manage extensive national and internal data collection using PAS and Excel in line with current practice.

Responsibilities include inputting and updating PAS with patient information, processing referral letters, preparing treatment notes, safeguarding case