Senior Patient Services Administrator

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 23,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Assistant to work closely with patients, resolving queries and ensuring first-class communication to achieve satisfaction. The role focuses on excellent customer service, timely query resolution, and supporting quality care across hospital services.

The post emphasizes accurate data entry, outpatient appointment coordination, and adherence to Trust policies.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Ability to resolve queries with courtesy and professionalism.

Responsibilities

• Assist with outpatient appointment bookings and follow-up scheduling according to policy.
• Maintain data accuracy in Trust systems (including EPR) and ensure information is up to date.
• Handle incoming calls in a polite, pleasant and professional manner.
• Support department colleagues and cover shifts as needed while maintaining high service standards.

Skills

Customer service

Communication skills

Telephone handling

Tools

EPR system

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Assistant to work closely with patients, resolving queries and ensuring first-class communication to achieve satisfaction. The role focuses on excellent customer service, timely query resolution, and supporting quality care across hospital services.

The post emphasizes accurate data entry, outpatient appointment coordination, and adherence to Trust policies.