Admin Lead, Physiotherapy & OT (Flexible Hours)

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking an Administration and Clerical Assistant to support the Physio and Occupational Therapy Service. You will handle patient data on PAS and national databases, provide a patient-focused reception, and process referrals and clinic bookings with attention to detail.

Join a busy department within a trusted NHS Trust renowned for its diverse teams and commitment to compassionate care. Flexible working requests considered where possible.

Qualifications

• Excellent communication skills and keen eye for attention to detail and accuracy.
• Ability to work accurately with data entry in PAS and national databases.
• Strong customer care mindset with professional conduct.

Responsibilities

• Assist day-to-day admin & clerical duties within the department.
• Input, update and monitor patient information on the PAS and create/amend clinics as required.
• Process referral letters per the Patient Access Policy and coordinate appointment times with patients.
• Prepare physiotherapy and occupational therapy treatment notes for initial and follow-up visits.
• Ensure security of patient notes and information within the department.
• Coordinate patient slots, contact patients, and arrange first appointments per waiting time standards.
• Support the Clinical Lead in processing new referrals and liaising with external organisations.
• Handle telephone calls and enquiries and route as appropriate.
• Work with secretarial staff to develop an efficient team supporting the department.

Job description

The Royal Wolverhampton NHS Trust is seeking an Administration and Clerical Assistant to support the Physio and Occupational Therapy Service. You will handle patient data on PAS and national databases, provide a patient-focused reception, and process referrals and clinic bookings with attention to detail.

Join a busy department within a trusted NHS Trust renowned for its diverse teams and commitment to compassionate care. Flexible working requests considered where possible.