Senior Admin & Data Officer - Social Care & Public Service

Opus People Solutions; Kettering; Hybrid; GBP 18,000 - 25,000; Full time

Job summary

Opus People Solutions is recruiting for a Senior Business Support Officer to join two busy Adult Social Care teams in North Northamptonshire. You will provide high‑level admin support, manage two inboxes, and work with clinical staff to ensure smooth operations.

The role includes data reporting, KPI monitoring, audits, and supporting housing adaptations administration, with hybrid working after initial onsite training.

Qualifications

• Excellent organisational skills and the ability to prioritise a varied workload.
• Experience in administration within a busy public sector or social care context is desirable.
• Strong communication with the public and professionals; proactive and reliable.

Responsibilities

• Manage two public‑facing inboxes with timely, professional responses.
• Support audits, file searches and SARs with the Business Team.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments and feedback systems.
• Produce a quarterly service information newsletter.
• Use ERP and casework systems, plus Excel to produce reports.
• Cross‑reference data and monitor KPIs across systems.
• Assist with the Disability Facilities Grant process and housing adaptations admin.
• Create process maps and workflows for continuous improvement.
• Maintain relationships with Customer Services and the Web Team.
• Respond to general enquiries and ensure high‑quality customer service.
• Attend joint clinical home visits when required (driver essential).
• Carry out general administrative duties for the wider service.

Skills

Microsoft Office

Data reporting

Learning new systems

Tools

ERP systems

Casework systems

Microsoft Excel

Job description

Opus People Solutions is recruiting for a Senior Business Support Officer to join two busy Adult Social Care teams in North Northamptonshire. You will provide high‑level admin support, manage two inboxes, and work with clinical staff to ensure smooth operations.

The role includes data reporting, KPI monitoring, audits, and supporting housing adaptations administration, with hybrid working after initial onsite training.