Business Support Officer

Blackpool Council; Lancashire; On-site; GBP 29,000 - 34,000; Full time

Job summary

Blackpool Council is seeking a Senior Business Support Officer to join the Adult Social Care Business Support Service on a 9-month secondment to cover maternity leave. The role supports managers and teams across Business Support, including Social Care Purchasing, Social Care Benefits, Finance, Quality Assurance and Direct Payments.

You will supervise staff, coordinate workloads, deliver efficient administrative processes, and develop service improvements while producing performance information

Qualifications

• Substantial experience in a business support or administrative environment.
• Excellent organisational and prioritisation skills.
• Experience supervising, mentoring, or coordinating staff and workloads.
• Proficient with IT systems and producing reports/management information.
• Strong communication and interpersonal skills.
• Ability to work proactively, manage competing demands and support change.
• Commitment to high-quality customer service.
• Experience in Adult Social Care/public sector is desirable.

Responsibilities

• Provide day-to-day supervision and support to Business Support staff.
• Coordinate and monitor workloads to meet service priorities and deadlines.
• Support delivery of efficient administrative processes across Adult Social Care.
• Identify opportunities for service improvement and contribute to new ways of working.
• Produce and analyse performance information, reports and management data.
• Ensure compliance with policies, procedures and data protection requirements.
• Act as a key point of contact for colleagues, managers and partner organisations.
• Support recruitment, induction, training and development within the team.
• Contribute to projects and initiatives supporting service delivery and organisational objectives.

Skills

Staff supervision

Workload coordination

Data reporting

Communication

Tools

IT systems

Job description

As a Senior Business Support Officer, you will play a key role in ensuring the smooth delivery of high-quality business support services. You will support managers and teams across Business Support (covering duties with Social Care Purchasing, Social Care Benefits Team, Business Support Finance, Quality Assurance and Direct Payments. You will help to maintain effective administrative processes, achieve performance targets, and deliver excellent customer service., In this role, you will:

• Provide day-to-day supervision and support to Business Support staff.
• Coordinate and monitor workloads to ensure service priorities and deadlines are met.
• Support the delivery of efficient administrative processes across Adult Social Care.
• Identify opportunities for service improvement and contribute to the implementation of new ways of working.
• Produce and analyse performance information, reports, and management data.
• Ensure compliance with relevant policies, procedures, and data protection requirements.
• Act as a key point of contact for colleagues, managers, and partner organisations.
• Support recruitment, induction, training, and development activities within the team.
• Contribute to projects and initiatives that support service delivery and organisational objectives., This opportunity is offered as a 9-month secondment to cover maternity leave. Applicants interested in applying should ensure they have approval from their current line manager before accepting any offer of secondment. We are seeking an experienced and motivated individual to join our Adult Social Care Business Support Service on a 9-month secondment to cover a period of maternity leave. This is an excellent opportunity for an individual looking to develop their leadership, operational, and service improvement skills within a busy and rewarding Adult Social Care environment., We are looking for someone who:
• Has substantial experience of working within a business support or administrative environment.
• Demonstrates excellent organisational and prioritisation skills.
• Has experience of supervising, mentoring, or coordinating staff and workloads.
• Is confident using a range of IT systems and producing accurate reports and management information.
• Possesses excellent communication and interpersonal skills.
• Can work proactively, manage competing demands, and support change effectively.
• Has a strong commitment to delivering high-quality customer service.
• Ideally has experience of working within Adult Social Care, local government, or a similar public sector setting., We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.