Senior Account Specialist

Randstad Inhouse Services; Belfast City District; On-site; GBP 32,000 - 52,000; Full time

Job summary

Randstad Inhouse Services is seeking a Senior Account Specialist to join our Belfast operation, supporting on-site recruitment for Caterpillar across UK locations. You will embed with the client team, manage recruitment strategies, and mentor colleagues while handling ER/HR queries and payroll duties.

The role requires strong leadership, stakeholder communication, and the ability to prioritise under tight deadlines. Occasional travel to Larne may be required in this busy account.

Qualifications

• Supervisory or team-leading experience.
• Understanding of volume recruitment management.
• Experience working to tight deadlines and with strong processes.
• Excellent communication with stakeholders at all levels.
• Ability to work under pressure.
• Adaptable and flexible with good prioritisation.

Responsibilities

• Develop and implement strategies to attract the best people to the business.
• Supporting, mentoring and skill sharing with all team members.
• Induction support of team temp staff.
• PPE organisation.
• Payroll.
• ER/HR queries.
• Creating good relationships with the client and customer focus.
• Supporting the workforce.
• Adhering to strict deadlines and SLAs.
• Monthly reporting to key stakeholders within the business.
• Key stakeholder engagement and communication on site.
• Conduct regular floor walks with the client.
• Issue resolution / escalation.
• Standing in for the Account Manager when required.
• The occasional travel to our site in Larne.

Skills

Supervisory experience

Volume recruitment

Stakeholder management

Communication skills

Under pressure

Adaptable & flexible

Job description

Senior Account Specialist - Belfast

Randstad Inhouse Services deliver tailored end-to-end onsite recruitment solutions working in partnership with our clients from 100+ on-site locations throughout the UK, and we have an exciting opportunity to join us supporting the on-site operations in multi locations across a key account Caterpillar, covering the UK region but being primarily based at our Springvale site.

This role will require you to become an integral part of the client's team and will need to fully embed yourself by understanding the environment, culture, and of course, the requirements and skills of the roles you would be recruiting for.

You will be responsible for:

• Developing and implementing strategies to attract the best people to the business
• Supporting, mentoring and skill sharing with all team members
• Induction support of team temp staff
• PPE organisation
• Payroll
• ER/HR queries
• Creating good relationships with the client and customer focus
• Supporting the workforce
• Adhering to strict deadlines and SLAs
• Monthly reporting to key stakeholders within the business
• Key stakeholder engagement and communication on site
• Conduct regular floor walks with the client
• Issue resolution / escalation
• Standing in for the Account Manager when required
• The occasional travel to our site in Larne

To be successful in this role you will have:

• You should be able to example supervisory or team leading experience
• An understanding of volume recruitment management would be desirable
• Know the commercial importance of working with tight deadlines and strong processes
• Have excellent communication skills and capable of dealing with stakeholders at all levels
• Possess the ability to work under pressure
• Be a very adaptable & flexible worker, able to prioritise well

Randstad values diversity and promotes equality. We are an inclusive employer and welcome applications from all sections of society.