Senior Account Operations Lead (Amazon) — Flexible Hours & Ownership

ScaleJet | eCommerce Recruitment agency; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

15 days paid holiday

Flexible hours/remote-friendly policy

High ownership and autonomy

Leadership role with impact on growth

Supportive international team

Opportunity to shape and scale account

Job summary

Unknown company in the UK is looking for a senior Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. You will own client retention, account health, and day-to-day operational delivery while ensuring high-quality execution and strategic alignment with client goals.

The role requires strong Amazon expertise, client management, and leadership to drive accountability and scalable delivery across multiple brands.

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven experience leading client relationships as a primary CSM.
• Strong track record of driving client satisfaction, retention and account health.
• Demonstrated leadership in a fast-moving environment.
• Excellent written and verbal English communication.
• Strong project management and multi-client coordination skills.

Responsibilities

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals and SLAs into clear internal priorities.
• Identify underperforming accounts and resource-heavy clients; drive improvements.
• Coordinate PPC, Account Management, and Catalogue priorities across teams.
• Own day-to-day project management in ClickUp with clear ownership and deadlines.

Skills

Amazon PPC

Account Management

Leadership

Client Relationships

Project Management

ClickUp

Tools

Amazon Ads Console

Seller Central

Vendor Central

Job description

Unknown company in the UK is looking for a senior Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. You will own client retention, account health, and day-to-day operational delivery while ensuring high-quality execution and strategic alignment with client goals.

The role requires strong Amazon expertise, client management, and leadership to drive accountability and scalable delivery across multiple brands.