Senior Account Manager - Software and Services

Espire Infolabs Pvt. Ltd.; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Espire Infolabs Pvt. Ltd. is seeking a Senior Account Manager to drive software and services sales across the UK and Europe. You will manage strategic accounts, grow value, and strengthen C-level relationships in a dynamic IT services environment.

You will collaborate with Pre-Sales, Delivery and Product teams to expand within existing accounts, monitor KPIs, and present insights to stakeholders. Extensive European market experience is preferred.

Qualifications

• Extensive experience managing enterprise software/services accounts.
• Ability to grow revenue within existing client base.
• Proven track record in navigating complex European markets.
• Strong stakeholder management at C-level.

Responsibilities

• Serve as primary contact for key accounts in Europe/EMEA.
• Build and maintain relationships with senior stakeholders.
• Align client needs with company solutions to drive outcomes.
• Collaborate with Pre-Sales, Delivery and Product teams for successful implementations.
• Identify expansion opportunities within existing accounts through upselling and cross-selling.
• Monitor account health, KPIs and report on performance.
• Act as trusted advisor with strategic guidance to clients.
• Represent the company at industry events and client meetings.
• 10–12 years of software/services sales/account management in Europe; EMEA exposure a plus.

Skills

Senior account management

Key account management

Client relationships

Upselling & cross-selling

Negotiation

Presentation skills

Strategic thinking

Communication

Business acumen

Job description

Senior Account Manager - Software & Services (UK & Europe)

Account Management, IT Services, Logistics/Supply Chain

Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.

The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.

Role Description:

• Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
• Build and maintain strong, long-term relationships with C-level and senior stakeholders.
• Understand client business needs and align company solutions to drive value and outcomes.
• Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
• Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
• Monitor account health, track KPIs, and prepare regular reports on account performance.
• Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
• Represent the company at industry events, client meetings, and strategic workshops.
• 10-12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
• Strong experience managing key accounts, with proven ability to retain and grow client relationships.
• Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
• Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
• Excellent negotiation, presentation, and communication skills.
• Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
• Customer-focused mindset with strong business acumen.